* Efficiently handled a high volume of outbound calls, addressing customer inquiries, complaints, and issues to ensure high customer satisfaction levels.*Developed strong communication and interpersonal skills through daily interactions with diverse customer profiles, fostering trust and building rapport.*Accurately recorded, updated, and maintained customer information and call details in the CRM system, ensuring data integrity and compliance with organizational standards.*Applied conflict resolution skills to effectively manage customer grievances and escalated issues, ensuring prompt resolution while maintaining a professional attitude.

• Employee Data Management: Created, maintained, and updated employee data; processed and validated over 500 social insurance forms (form1,2 and 6) in the system with a 98% accuracy rate.• Personnel Administration: Filed corporate documents, checked the completeness of all insurance files and determined the accuracy of the legal documents• Employee Support: Addressed over 10000 queries related to insurance processes, maintaining data integrity and high standards of customer satisfaction with confidentiality.• Compliance : Executed over 50 financial adjustments that improved financial accuracy ensuring compliance with legal requirements and company policies.• Process Improvement and Problem Solving: Identified and resolved 200+ issues in insurance forms, improving overall process efficiency and reducing customer complaints.• Team Collaboration: Assisted and supported other teams in their duties, shared expertise and guided colleagues through processes, fostering a collaborative environment and enhancing team knowledge.