Manav Khind Email & Phone Number

London Area, United Kingdom

London, United Kingdom

• Ensure that the technical development plans align with the company strategy as it changes and evolves along with its business goals.• Manage teams that deliver various services (application/technical support, DevOps, consumer engagement, analytics, emails, social) to clients.• Engage with development teams to define technical solutions .• Hire and mentor the QA, Support and Producer teams to ensure a consistently high performance across the portfolio.• Involved in decision making for DevOps and Infrastructure solutions (AWS, Azure, Kubernetes, Office365).• Proactively identifying and implementing cost saving initiatives.• Provide Technical Input to Tenders/RFIs/RFPs.• Enable clients to deliver consumer engagement using marketing email tools like Salesforce Marketing Cloud and Mailchimp.• Act as a point of escalation, assistance and guidance throughout delivery and ongoing application support.• Ensure that the service offerings, operational strategies, and service innovation match the client’s business requirements and develop them accordingly when opportunities arise.• Streamline documentation and processes to reduce time taken to deliver promotions and reduce number of client issues.• Consumer insights using Google Analytics/GTM and visualisation using Google Looker Studio Dashboards.• Highly influential client presentation and communication skills with strong executive presence and ability to proactively anticipate client needs.• Knowledgeable in web technologies, databases, cloud hosting, network infrastructure, social platform administration, email systems (marketing and corporate), analytics, report visualisation tools.

London, United Kingdom

• Line management of the QA, Customer Service and Support teams, covering recruitment, appraisals, leave approvals, skills development, team performance and spirit, championing company values and updating the Directors with regular feedback.• Agreeing, documenting, implementing, and improving processes and systems for software quality, release handling, customer services and Support.• Staying up to date with industry standards and trends for software testing, including frameworks and methodologies, test automation and scripting to ensure efficient and rigorous test procedures across all relevant products and services.• Agreeing commercial arrangements for internal and external clients; working actively on improving the team's billability and profitability.• Agreeing internal and external customer service and support levels, taking full responsibility of all aspects of SLAs, including preventive maintenance, and ensuring the team meets all commitments.• Working closely with the Delivery team to ensure there is sufficient time, budget, resources, opportunity, and documentation to carry out adequate QA and support commitments.• Where relevant and agreed, prepare and package releases for handover to internal or client IT teams and support, test and approve deployments. This includes testing database scripts and producing release and deployment notes.• As and when necessary, facilitate and arrange for internal or external training and knowledge sharing sessions.• Monitoring team performance (tickets, escalations, releases, time, utilisation) and profitability against Support agreements and budgets, and produce regular management reports on agreed KPIs.• Liaising with clients and internal managers to own and manage the full defect lifecycle including prioritising severity and arranging for and coordinating emergency patches as required.• Project managing of non-support related minor enhancements projects up to a value of £5K as and when needed.

London, United Kingdom

• Testing and quality control of all software• Preparation and maintenance of Automated regression tests using Selenium RC and Selenium IDE• Troubleshooting and defect tracking in applications written in Java with a SQL server database basckend• Managing local network running Windows SBS 2008 Server and Exchange Server 2007• Handling day to day application support queries• Supporting internal clients with Network and Desktop support queries

London, United Kingdom

• Identification and generation of test-conditions, creation of test-plans and scripts• Manual test execution, defect management, fault resolution including re-test• Liaising with 3rd party providers for completing an end-to-end integration testing • Front and back-end testing of website implemented using JAVA and Oracle 10g• Extensive UAT support in prep and execution phases• Automating regression test packs using Selenium/JMeter • Performance/Load/Stress testing of applications using JMeter• Coordinating with the business, developers and external vendors to resolve LIVE issues• Responsible for creating testing procedures and templates• Assisting in release management

London, United Kingdom

• Creation and development of fault management process, implemented across Project Team • Coded automated regression test-packs using WinRunner for future use• Involved in test design & approach, and ongoing team monitoring/mentoring• Testing all aspects of a trade finance transaction and SWIFT messages• Extensive UAT support in prep and execution phases• Identification and generation of test-conditions, creation of test-plans and scripts• Logging, tracking and re-testing faults using ClearQuest• Managing version control of all documentation using ClearCase• Solution proto-typing, involving discussions with users on solutions• Assisted project to attain CMM level 3 certification for the IT Project Delivery office• Conducted thorough requirements testing of the functional specifications• Identification and generation of test-conditions, creation of test-plans and scripts• Production of Test / Live data, including “problem” solving • Tracking and testing of XML messages sent through the system• Testing the API’s, MQ and UNIX back-end servers• Logging, tracking and re-testing faults• Creating and running test scripts, recording and tracking defects using Test Director

Folkestone, England

• Assisting customers in their day to day banking and queries• Recognized as staff of the month for March 2004 for proactive efforts in assisting and resolving customers problems• Achieved customer referrals for the account managers by 20% over target• Partnered with personal account managers to identify potential sales opportunities• Volunteered for Branch Administrator, reducing the average response time from 8 hrs to 3 hrs• Assisted in testing new software releases into the branch network

Ludhiana Area, India

• Managed the maintenance and upgrade of the corporate computer network and all Windows servers running Lotus Domino R5.0, Proxy Server, Cisco routers and 3Com switches• Testing of SQL database fixes and implementing new databases/software into production• Specify Functional Requirement and Project Roadmap with team• Drafted business case for network upgrades which was approved by senior management• Managed the upgrade of the VSAT network (satellite links). Secured Managing Director’s and financial managers’ approval of the plan.• Project managed network upgrades and new installs, leading a team to negotiate IT purchasing contracts with 3rd party• Achieved an SLA of 98% network uptime for the corporate and regional office networks• Assisting internal clients in their day-to-day troubleshooting of desktop software problems

Ludhiana Area, India

• Installed and configured mission critical mail and messaging servers using Microsoft Exchange Server, SQL Server, IIS Server, MS Proxy Server, DNS Server, WINS server, Gateway etc• Requirements gathering and solution analysis for clients regarding network upgrades• Designed and implemented the network for an office setup using Cisco 1700 series router for WAN connectivity between locations and 3Com 1100 and 3300 series switches for LAN connectivity• Trained staff in networking technologies to troubleshoot networking problems• Imparting training to internal and external clients in networking technologies• Supporting desktop applications on the local network

Mba

B.Sc. (Hons)