Mandy Malan Email & Phone Number

Baltimore, Maryland, Us

Senior Business Management Analyst supporting the Security Architecture, Identity Management, and Engineering (SAE) team within Enterprise Security.- Supporting the business management function within Enterprise Security by ensuring efficient day to day operations, including governance, risk and compliance management and financial, technology, and strategic planning efforts.- Facilitated and managed the Architecture Council forum.

Baltimore, Maryland, Us

Supported the General Management team within Enterprise Architecture, with a focus on Governance.- Held role of the Business Continuity Coordinator for Enterprise Architecture.- Served as a member of the Policy Working Group (PWG) for Enterprise Architecture.- Led and managed the Architecture Council forum.- Led the Architecture Risk Working Group, whose mission was to standup a unified cross-departmental risk management process to all architecturally significant workstreams for the firm.- Operated, supported, & improved the Architecture Profiling 0 process to produce early insights and transparency into the budgeting allocation of architecture projects, inception documents, agile workstreams, etc.- Consultant for business process improvement of governing bodies within Global Technology- Member of the Architecture Profiling Working Group, which was responsible for creating and implementing an enterprise-wide model to signal architecturally significant projects across and within business units.- Graduate of the 2021 Experience, Discover, Grow, and Evolve (EDGE) leadership cohort.

Baltimore, Maryland, Us

Supported the Change Management and Governance team within Distribution & Marketing Services (DMS) Architecture to develop, implement, and mature engagements, processes, and metrics across DMS business units.- Accounted on for identifying and recommending process improvements to the Architecture Impact Assessment (AIA) engagement form in ServiceNow, as well as writing technical requirements and working with the development team to ensure successful implementation and testing of updates.- Created and maintained a resource capacity and demand forecasting module for DMS Architecture teams, including Channel, Data, Marketing Technology and Technical. The module was used to garner funding from business unit heads for additional resources. - Assisted in the creation, implementation, and user training of the DMS Architecture artifact solutions repository.- Acted as the lead and subject matter expert for the DMS License Management MVP; created and continuously improved visualizations for license utilization by application, users by MyAccess role, Coupa purchase order level details, business capability mapping (BCM) consumption, savings opportunities, and technical biases.- Supported and further developed the Amazon Web Services (AWS) Cost Governance dashboard for DMS; created multiple views in the single source of truth, Apptio Cloudability as well as created customized visualizations in a Microsoft Power Bi dashboard.- Developed custom data KPIs, frameworks, and dashboards to measure the efficiency and effectiveness of the Architecture teams.- Assumed the host role, and optimized the facilitation and management of the bi-weekly Architecture Solution Advisory Panel (ASAP) forum.

Baltimore, Maryland, Us

Recognized Technology Business Management Analyst (TBMA), worked in the Total Cost of Ownership (TCO) Office to provide guidance and support to Global Technology associates while ensuring cost transparency of technology assets and services.-Accounted on for day-to-day and functional support of Apptio: Cost Transparency and Public Cloud-Was responsible for training and supporting Apptio end users, so all levels of IT spend were understood-Performed in-depth analysis of Apptio data, and troubleshooted issues as needed; including allocation changes, logic improvements, and building out new components-Promoted data quality and consistency across the organization's systems (Apptio, ServiceNow, Coupa, QlikSense)-Created and maintained end-user documentation; including updating the TCO internal collaboration platform

Global, Us

Supported CSC's client, Zurich North America (ZNA) in various capacities within the Business Change and Information Technology Department-Assisted with the activity based estimation and processing of CSC and ZNA work orders; including forecasting and analyzing trends to remain within budgetary limits-Calculated and tracked the business impact of ZNA technical outages-Updated and maintained financial systems, including importing and exporting files into databases, generating reports, creating spreadsheets for analysis and troubleshooting and contributing to design, development and training on financial system databases, software and systems.

Washington, District Of Columbia, Us

Washington, District Of Columbia, Us

Baltimore, Md, Us

Supported the Division Director of the Office of Telecommunications and Systems Operations (OTSO) in the National Computer Center (NCC). Researched, analyzed data and created a comprehensive electronic master reference directory of SSA computer systems applications and databases including descriptions, acronyms and components involved; which was distributed to technical support locations around the country for reference. Coordinated and prepared briefing materials used by the Director. Assisted with the development and preparation of posters and systems mapping flow charts.

Master Of Science (Ms), Business And Technology Management

Bachlor Of Arts (Ba), International Studies - With Concentrations In Global Business And Asian Studies

Education record