Mandy Mckernan Email and Phone Number

Customer focus on ensuring all Customers have a pleasurable experience from entrance to exito Help customers at the touch screenso Till serviceo Dining serviceo Educating customers on ethos, ways of working and food creation Maintain a clean dining area.Dealing with customer complaintsInteracting with diners

People Manager for 2 busy restaurants supporting over 100 team members and managers in all aspects of HR. • Provide HR support, guidance and expert advice to employees and management• Work on policies and procedures and keep them up to date.• Develop and implement people best practices.• Advise managers on reviews and staff performance• Recruitmento Create and maintain recruitment strategyo Responsible for the recruitment, selection and interviewing process.o Conducting inductions with new starters into the business.o Conduct all disciplinary, grievance reviews in line with company guidelines.• Learning and developmento Review colleagues progress and performance with managers and adviseo Plot and review colleagues promotion possibilities• Sickness / absence monitoring & reduction.• Ensuring all HR administrative records are updated and maintained.• Responsible for individual work events i.e. Long Service, maternity & Social

Group Admin assistant - Mar 2014 – To Dec 1999• Responsible for recruitment for 6 Restaurants and ensuring staff level percentiles are maintained.• Complete crew inductions• Authority on checking correct training targets were achieved.• Conducting and documenting exit interviews• Owner of carrying out and maintaining immigration documentation.• Monitoring through direct feedback training and recruitment requirements.

Admin assistant - Dec 1999 – To Dec 1996• Recruitment of restaurant crew• Complete crew inductions• Complete basic training• Carry out store admin and filing• Completed weekly cash count and till reconciliation

Head Hostess Dec 1996 – To Dec 1995• In charge of a 10 crew dining area team• Coordinating daily specific tasks while dealing with adhoc needs in the restaurant.• Weekly team meetings• Receiving and giving direct 1:1 feedback to crew to maintain efficiency • Setting, monitoring and progressing team targets to attain progressively better performance.• Organising family fun days and charity events.

Dining Area Hostess Dec 1995 – To Jan 1994• Customer focus on ensuring all Customers had a pleasurable experience from entrance to exit • Maintain a clean dining area.• Dealing with customer complaints• Interacting with diners • Creating children fun days