Client Operations Manager
CurrentResponsibility for the Client Operations function within Experian Marketing Services. Delivering a high level of service throughout the customer journey. Supporting the sales team, adding value to products and data, delivering these to our clients and providing full end to end support.Providing installation and licensing, first class training and support, along with the design and creation of educational materials; assisting businesses to leverage the greatest value from their Experian business solution. Highly customer-focused, driven towards continual improvement through change and evolution. Championing the needs of the customer and driving a high level of customer service and satisfaction.Contributing to a high NPS of 50+Managing and challenging stakeholder relationships, always with the customer journey in mind.Maintaining a highly effective network, internally and externally.Seen as a product expert and influencer of change.Empowering a high performing team.