Mandy Evans Email and Phone Number
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Mandy Evans personal email
Mandy Evans is a Customer Success Operations Program Manager at Qumulo, Inc. at Qumulo.
Qumulo
View- Website:
- qumulo.com
- Employees:
- 349
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Customer Success Operations Program ManagerQumulo Sep 2023 - PresentSeattle, Washington, United States -
Senior Customer Success ManagerQumulo, Inc. Jul 2017 - Sep 2023Seattle -
Customer Support Team LeadValve Software 2008 - May 2017Bellevue, Wa• Managed on-boarding/training and reviewing of new employee performance, including one to one mentorship and guiding them through Valve’s flat company structure. • Managed world-wide refund requests for digital content, ensuring tool functionality with developers, managing team workflow, scheduling and training.• Assisted high profile customers with ongoing issues through both phone and email correspondence. • Reviewed in-house and out of house support techs performance, ensuring proper training and mentorship. • Mediated communications between the Support Team and developers/partners to resolve issues with workflow or new releases through the online store.• Assisted in fraud investigation alongside banks as well as law enforcement/card holders to recoup major losses. • Worked with developers to create new tools and update existing functionality, improving efficiency and workflow of the team. Oversaw projects from concept phase to final production, including rollout to Valve employees. • Set MBOs responsible for hiring, placement and termination of Tier I, Tier II and Tier III support staff. • Assisted with documentation on TWiki regarding training for Tier I support.
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Direct Marketing Project ManagerWolfram Research 2006 - 2008Urbana-Champaign, Illinois Area• Managed the Academic Initiative email-marketing campaign in cooperation with internal sales representatives as an on-going effort to contact Universities around the world to advertise and promote Mathematica. • Led project management of all email campaigns including requests from European and Asian offices. • Oversaw 1,830 projects from concept to completion while ensuring deadlines were met and goals exceeded. Distributed to over 4 million recipients in 8 different languages. • Maintained database of all email campaigns, past and future, used by the Marketing and Sales Teams to track effectiveness of campaigns as well as schedule future campaigns, preventing repetition and ensuring success of scheduled projects. • Responsible for documentation on proper procedures in TWiki regarding ongoing training and procedures.
Frequently Asked Questions about Mandy Evans
What company does Mandy Evans work for?
Mandy Evans works for Qumulo
What is Mandy Evans's role at the current company?
Mandy Evans's current role is Customer Success Operations Program Manager at Qumulo, Inc..
What is Mandy Evans's email address?
Mandy Evans's email address is me****@****ulo.com
Who are Mandy Evans's colleagues?
Mandy Evans's colleagues are Nisarg Polra, Gregg Fasanaro, Pascal Filion, 徐姿婷, Nick Connor, Kexin Yang, Angel Aquino.
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Mandy Evans
Executive Director: Better Together Animal Alliance I Founder: Home To Home™Ponderay, Id2pasidaho.org, btanimalalliance.org1 +120830XXXXX
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