Amanda Johnson Email & Phone Number

San Francisco, Ca

• Managed a complex, cross-functional, high-impact program to launch a 100% digital solution for building permit intake, workflow, and review. Released the working product 45 calendar days after project kickoff.• Manage portfolio of strategic projects for the City's Permit Center, aligned with our strategic goals to create a friendly and efficient customer experience, increase public transparency, deliver housing, and support economic recovery.• Collaborate with stakeholders across 12 City departments to prioritize and deliver project work, foster cross-functional teamwork, communicate permitting strategy, and continuously adapt in response to change.• Deliver and manage technology products. Provide project management and business analysis coaching to team members. Supervise staff and manage IT contractors.• SPUR Good Government Award Winner, 2023.

San Francisco Bay Area

• Facilitated the post-acquisition integration of Sourceclear’s Software Composition Analysis (SCA) product into the Veracode platform, contributing to 89% topline revenue growth for SCA. • As Scrum Master, coached a 10-member distributed development team to adopt pragmatic Agile processes, increase transparency, and improve velocity. Facilitated scrum meetings, managed dependencies, and bridged cross-team communication gaps. Promoted a shift toward a self-organizing, Agile mindset. Used performance measures to identify opportunities for experimentation and improvement. • As Product Owner, prioritized strategic work, and led quarterly product increment planning. Teamed with designers and developers to optimize the flow of tactical work.

San Francisco Bay Area

• Led cross-functional teams to deliver nine on-time commercial launches of innovative, user-centered genetic testing products to diagnose disease, help plan a healthy pregnancy, and proactively identify genetic risks. Released over 1500 new and updated genetic tests, contributing to year-over-year revenue growth exceeding 110%.• Managed a complex, high-impact program to launch the carrier screening reproductive health product line. Collaborated with stakeholders in commercial, clinical genomics, business operations, lab operations, and assay development; developers, DevOps, and QA resources in 12 scrum teams, working around the world and across the company’s web applications stack; and eight program managers focused on smaller carrier-related workstreams.

San Francisco, Ca

• As a Scrum Master, guided Agile project teams to communicate effectively and solve problems together, in order to deliver Salesforce CRM solutions with measurable business value.• Partnered with the Helen Diller Family Comprehensive Cancer Center to design and build a solution to capture genetic test results, track research protocol participation, and manage multi-year patient care plans. Our MVP (minimum viable product) was showcased at Dreamforce 2017.

San Francisco Bay Area

• Led team of six direct reports to provide project management and business analysis services to support a portfolio of more than 20 active and planned IT projects. • Delivered technology products to streamline application, claims, collections, complaints, reporting, and compliance processes for internal customers, regulated entities, and the public.• Promoted and improved stakeholder adoption of IT solutions via formal training and communication campaigns.• Designed and implemented a formal Project Portfolio Management (PPM) process. Collaborated with stakeholders at all levels of the organization, from support staff to executives, to prioritize projects and allocate scarce resources toward projects delivering the highest public value. • Procured IT services, managed $9.5 million in service contracts, and managed contractors to accelerate delivery of high-priority IT projects.• Wrote persuasive, data-driven BCPs (budget change proposals) to secure funding and legislative approval from Sacramento for 24 new permanent IT staff positions.

San Francisco Bay Area

• Partnered with Parents for Public Schools of San Francisco and over two dozen internal SFUSD stakeholders to deliver the 2008 School Site Council Summit, an event to build parent, student, staff, and community involvement in school governance.

San Francisco Bay Area

• Joined HigherMarkets**, a Software as a Service (SaaS) startup, as employee #19. Developed and implemented a market-leading e-Procurement product for higher education and life sciences customers. • As a Project Manager, led solution implementations for new customers. Wrote SOWs (statements of work). Created project plans, status reports, and issue logs. Managed project scope, schedule, resources, budget, and risks.• Managed relationships at all levels of the organization to ensure customer success. • Designed technology solutions to provide measurable business benefits, such as reduced direct costs, reduced elapsed processing time, and better regulatory compliance. Designed complex workflows, e-forms, and interfaces to external systems. • As a Product Consultant, led weekly product demos for prospects, and elicited their feedback about the fit of our product features to their business requirements. • Identified high-priority product roadmap items, analyzing the requirements of both current and prospective customers.• Clients included: Amgen, Arizona State University, Array BioPharma, Caltech, Genentech, Rennselaer Polytechnic Institute, Roche Palo Alto, The Scripps Research Institute, University of California – Santa Cruz, University of Michigan, University of Nevada – Reno, and University of New Mexico.** HigherMarkets was acquired by SciQuest in 2002. SciQuest was rebranded as JAGGAER in 2017.

San Francisco Bay Area

• Worked as a functional team lead to implement Siebel CRM solutions for financial services and telecommunications clients.• Gathered and documented client business requirements. Analyzed and re-engineered sales and operations processes, such as forecasting, order management, and customer support. • Configured application to support to-be processes using Siebel Tools and Siebel VB.• Performed organization redesign of sales, billing, and customer support functions.• Clients included: Bank Boston, GE Commercial Real Estate, iVillage, STAR Telecom.

San Francisco Bay Area

• Worked as a change management team lead to implement SAP and Siebel CRM solutions for Fortune 500 clients in the U.S. and Brazil.• Designed tools for building executive sponsorship, measuring business readiness, communicating project goals, and maximizing stakeholder adoption.• Designed training strategies. Developed online end-user training, communication, and performance support tools. Developed and instructed classroom training.• Clients included: Applied Biosystems, Dial Consumer Products, Fuji Photo Film, GE Capital, ITT Cannon, Motorola CIG Brazil, and Telecom Italia.

Masters, Public Policy

Activities and Societies: Education Pioneers, Graduate Student Instructor for Introduction to Public Policy.Internships and work.

Bachelor Of Arts - Ba, Political Science

Activities and Societies: Phi Beta Kappa, National Merit Scholar, Gammage Scholar, Devils' Advocates, Student Foundation.Summa Cum Laude