Mandy Kenan Email & Phone Number

Savannah, Georgia, United States

• Communicate directly with customers, suppliers, and carriers via telephone and/or email. • Effectively manages email traffic from up to 3 distribution lists. • On Call 24-7 for any Customer needs. • Process and maintain orders throughout entire progression - from receipt of order to delivery/conclusion: including payment invoicing, maintaining order forms and related order documents. Some require initiative and/or a large amount of follow-up. • Reply to all customer interactions in a timely manner, organize workflow and multi-tasking to meet the customers’ timeframes. • Communicate and coordinate with multiple internal departments (i.e., Sales, Operations, Purchasing, etc.). • Operate as administrative support to the Sales Team department and assist with various inquiries. • Serves as logistics coordinator, working with outside vendors and carriers. • Set up new customer accounts, assist with customer verification, and maintain files and databases. • Receive and/or appropriately direct incoming calls from current/potential customers, carriers, suppliers, etc. • Manage strategic high profiled accounts and “heavy action” customers. • Proactively process sales orders, which may include scheduling deliveries for blanket POs, and/or monitoring tank levels. • Assists with or leads special projects as needed in addition to daily responsibilities. • Frequently serves as decision-maker in lieu of salesperson. • Handles consignment tracking and billing. • Assists with Colonial Packaging Services orders and shipments. • Elevated crisis management when necessary

Savannah, Georgia, United States

•Provide excellent customer service for customers leasing liquid storage tanks •Work directly with the storage customers to facilitate product movement orders via vessel, rail, truck, ISO container, or tank-to-tank transfer •Publish inventory reports and prepare customer’s monthly schedule of charges for invoicing •Administer customer’s storage agreement and ensure accurate and thorough revenue capture based on contract parameters•Represent the storage customer’s needs and best interests to internal Operations personnel, third party carriers, vessel agents, auditors, and surveying companies.

Rincon, Georgia, United States

Perform Continuous Cycle/Inventory counts to ensure number accuracyAssist in locating missing materialPull material and perform cycle counts.Analyze data and make necessary adjustments.Root cause analysis for adjustments.Make recommendations for corrective actions.Create and maintain cycle count spreadsheet for all part classes.

Savannah, Georgia

• Verify and keep records on outgoing shipments and prepare items for shipment: Compare identifying information and count, weigh, or measure items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.• Determine method of shipment• Create and place shipping labels on packed cartons identifying shipping information• Measure and inspect parts to ensure accuracy and quality• Count parts that go in and out of stock for inventory accuracy. • Build up crates and boxes for shipping• Capable of using metal and plastic strapping equipment to secure crates and boxes.. Measure parts for accuracy using calipers and micrometer

Savannah, Georgia Area

•Assisted in managing approximately 10 Material Control Specialists•Updated and maintained Daily Shortage Metrics reports keeping up with Due on Dock date shortages and Immediate shortages•Consistently ensure high customer service levels by providing prompt service, support and solutions for meeting parts needs•Managed and maintained Production Control error location in SAP materials system by finding the root cause and then, getting them cleaned up, as SAP is a Real Time System.•Managed and maintained Materials Control Specialist Quality Stamp for stamping off high dollar parts and parts identification tags.•Organized and conducted daily Gemba meetings with Material Control Specialists. Gemba meetings consist of looking back on the day-to-day tasks of the Material Control Specialists, walking the manufacturing to identify wasteful activities and try to find remedies to the problems. •Selected as a Power user for the implementation of SAP (Systems, Applications and Products in Data Processing.) where we trained, coached and mentored fellow Production Control employees•Worked directly with Department Coordinators, Mechanics, Manufacturing Engineers, Industrial Engineers and Department Managers to achieve superb customer service.•Trained new hires and current employees to be Material Control Specialists•Created, maintained, and distributed the Weekend overtime Schedule for the Production Control Department.•Performed, Managed and maintained 6S audits and spreadsheets for Production Control ensuring that we stayed above the set goal for the Department•Input, approved, and tracked fellow employees’ time, observing and reporting to my immediate Supervisor any absences, tardiness, leaving earlier than scheduled, coming in before scheduled, excess overtime, etc.

Savannah, Georgia Area

•Requested replacement parts or newly added material for Aircraft Coordinators, Managers, Industrial engineers, Manufacturing engineers, Mechanics, etc., ensuring that the most cost-effective procedure was taken when possible. •Proactively maintained hardware and Kanban areas including identifying shortages; fill hardware trays and distribute to manufacturing as needed.•Consistently ensure high customer service levels by providing prompt service, support and solutions for meeting parts needs•By proactively maintaining shortage spread sheets and charts, identified, reported and solved shortage report issues with other functional areas in support of manufacturing schedule •Together with planning and Engineers worked to correct BOM (Bill of Material) discrepancies.•Maintained and communicated new processes and procedures used to train new employees and, to keep current employees up to date on the latest Processes and Procedures of being a Production Control Dispatcher•Received and maintained Quality stamp along with learning to create, certify and maintain fellow Production Control Dispatchers records, and requesting their Quality Stamps•Worked with Material Analysts and receiving in pre-releasing parts off the Problem File.•Created and maintained 6S audits reports by using results we received from the actual audits within our Department

Savannah, Georgia Area

•Using the proper materials software, requested replacement parts and/or newly added material for Aircraft Coordinators, Manufacturing Engineers, and Mechanics due to low scrap, lost on floor, Discrepant material tags, Bill of material changes/errors, etc. Worked to keep costs down by returning to stock extra parts, checking stock for missing parts and looking for Lost on Floor parts•Create, Release, interpret and track the status of route cards to ensure accurate movement of materials and adhere and deliver to the schedule.•Provided excellent customer support by ensuring that the customers had what they needed in a timely manner or if not were provided with a date in which they would have what they needed. •By proactively maintaining spreadsheets and charts on shortages. Identified, reported and solved shortage report issues with other functional areas in support of manufacturing schedule•Effectively Monitored/Worked Production Change Orders daily to expedite changes to the manufacturing build schedule.•Received and maintained Quality stamp •On an as-needed basis pre-released parts off the Problem File. •Request and track kits requested by the department, making sure that they are delivered on time and per schedule

Camp Pendleton, California And Iwakuni,Japan

Generator Technician