Mandy Patterson, Ma
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Mandy Patterson, Ma Email & Phone Number

Customer Education Leader at Adyen
Location: Naperville, Illinois, United States 12 work roles 3 schools
2 work emails found @sproutsocial.com LinkedIn matched
4 data sources Profile completeness 100%

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Work email m****@sproutsocial.com
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Current company
Role
Customer Education Leader
Location
Naperville, Illinois, United States

Who is Mandy Patterson, Ma? Overview

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Quick answer

Mandy Patterson, Ma is listed as Customer Education Leader at Adyen, based in Naperville, Illinois, United States. AeroLeads shows a work email signal at sproutsocial.com and a matched LinkedIn profile for Mandy Patterson, Ma.

Mandy Patterson, Ma previously worked as Manager, Customer Education at Sprout Social, Inc. and Education Content Manager at Sprout Social, Inc.. Mandy Patterson, Ma holds Master Of Arts (Ma), Professional, Technical, Business, And Scientific Writing from Missouri State University.

Company email context

Email format at Adyen

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{first}@sproutsocial.com
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Profile bio

About Mandy Patterson, Ma

🌟 Passionate about empowering others through effective communication and education! 🌟After starting my career in tech writing, I transitioned to customer education. I find immense joy in transforming complex information into clear, actionable insights, and believe that a successful day is one where I’ve supported someone in achieving their goals.I had the privilege of teaching technical writing classes, where I nurtured a new generation of communicators. This experience deepened my appreciation for the intersection of customer education and technical writing, revealing how they create a substantial impact.Currently, I’m proud to lead the Customer Education team at Sprout Social, where we are redefining our practices to empower our customers. It’s incredibly rewarding to see how our initiatives enhance customer experience and drive success.Outside of my professional life, I’m a dedicated parent to two amazing kids. In my free time, I love singing, weightlifting, and enjoying classic 80s movies.Let’s connect and explore how we can collaborate to make a difference!

Listed skills include Technical Writing, Editing, Copy Editing, Writing, and 27 others.

Current workplace

Mandy Patterson, Ma's current company

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Adyen
Adyen
Customer Education Leader
Naperville, IL, US
AeroLeads page
12 roles

Mandy Patterson, Ma work experience

A career timeline built from the work history available for this profile.

Role listed

Naperville, IL, US

Manager, Customer Education

Current

Chicago, Illinois, US

I'm working to build up and staff out the customer education function of the Customer Marketing team at Sprout. I focus on creating an education strategy with a focus on strategic and product education. My goal is to create one-of-a-kind education experiences to elevate the customers using our platform.

Feb 2022 - Present

Education Content Manager

Chicago, Illinois, US

As a part of the Customer Marketing team at Sprout, I worked to make education and instruction accessible and understandable for our customers by developing relationships, understanding our customers at a deeper level and ensuring we're building collaborative processes to grow our customers.

Oct 2021 - Feb 2022

Senior Technical Writer

Chicago, Illinois, US

As the first technical writer at Sprout, I worked to establish a technical communication vision and strategy as a part of a larger Brand Creative team. It's my goal to meld the goals of Product Marketing, Brand Creative, Customer Marketing, and Product to create consumable technical content to better support our end users.

Feb 2020 - Oct 2021

Facebook Moderator & Advocate

Arlington, VA, US

I served as a Facebook Moderator and advocate to manage the IBD HealthCentral Facebook page and led a weekly series getting #IBDreal about a variety of different topics when it comes to living with inflammatory bowel disease.Previously, as a Social Ambassador and Blogger, I wrote stories and connected with the inflammatory bowel disease (IBD) community.

Aug 2017 - Jan 2022

Per Course Instructor

Springfield, MO, US

I taught Writing for the Professions and Introduction to Technical Communication at Missouri State University as a per course instructor.I created curricula tailored to technical writing and business communication and help students of all majors become acquainted with the foundations and principles of technical communication. My end goal was creating.

Feb 2018 - May 2021

Technical Writer

Chicago, Illinois, US

As the first technical writer at Sertifi, I developed a content strategy that propelled their technical documentation and end user content forward. I worked cross-functionally with a variety of teams including Customer Success, Product, and Development to provide content solutions both internally and externally. I developed user videos, diagrams, assisted.

Jan 2018 - Feb 2020

Technical Writer

Chicago, IL, US

During my time at PowerReviews, I successfully created the company's first public-facing and internal documentation suite as part of the Marketing team. I also established technical writing best practices and worked to establish a release notes and error process within the organization. I aligned closely with the product team and worked one-on-one with.

Jan 2017 - Jan 2018

Technical Writer

Chicago, IL, US

During my time at kCura/Relativity, I owned the largest vertical of the Relativity software and worked with upwards of 4 development teams to document their feature work, release notes, and additional enhancements related to the Review vertical. I also led the project of completely documenting their first SaaS product, RelativityOne.I also provided support.

Aug 2014 - Jan 2017

Technical Writing Intern

Chicago, IL, US

As a technical writing intern, I joined a team of roughly 9 technical writers and learned the basics of documenting software. I wrote my own documentation set on an internal tool, updated internal knowledgebase articles, and assisted the team with larger initiatives, like adding to a style guide.

May 2014 - Aug 2014

Publications Graduate Assistant

Springfield, MO, US

As a graduate assistant in the Office of Publications at Missouri State University I conducted various interviews with alumni and students to write features for the Missouri State Alumni magazine.I also worked with the College of Arts and Letters to enhance their blogging presence and release information to the public, friends, and alumni about the various.

May 2013 - May 2014

Marketing Intern

Volunteen Nation

As a marketing intern, I worked on locating 65 volunteer opportunities per week in different states, created a bi-monthly newsletter, wrote and edited blog posts, and wrote documents for the board of directors. I also created new documents for the company, including a style guide and quick reference style sheet for interns.

Apr 2012 - Oct 2012
Team & coworkers

Colleagues at Adyen

Other employees you can reach at sproutsocial.com. View company contacts →

3 education records

Mandy Patterson, Ma education

Master Of Arts (Ma), Professional, Technical, Business, And Scientific Writing

Missouri State University

Bachelor Of Science (B.S.), Professional, Technical, Business, And Scientific Writing

Missouri State University

Education record

Lafayette Sr. High School
FAQ

Frequently asked questions about Mandy Patterson, Ma

Quick answers generated from the profile data available on this page.

What company does Mandy Patterson, Ma work for?

Mandy Patterson, Ma works for Adyen.

What is Mandy Patterson, Ma's role at Adyen?

Mandy Patterson, Ma is listed as Customer Education Leader at Adyen.

What is Mandy Patterson, Ma's email address?

AeroLeads has found 2 work email signals at @sproutsocial.com for Mandy Patterson, Ma at Adyen.

Where is Mandy Patterson, Ma based?

Mandy Patterson, Ma is based in Naperville, Illinois, United States while working with Adyen.

What companies has Mandy Patterson, Ma worked for?

Mandy Patterson, Ma has worked for Adyen, Sprout Social, Inc., Healthcentral, Missouri State University, and Sertifi, Inc..

Who are Mandy Patterson, Ma's colleagues at Adyen?

Mandy Patterson, Ma's colleagues at Adyen include Habib Hussain, Tristan Bremner, Andrea Gómez, Adilet Osmon, and Kim Riga.

How can I contact Mandy Patterson, Ma?

You can use AeroLeads to view verified contact signals for Mandy Patterson, Ma at Adyen, including work email, phone, and LinkedIn data when available.

What schools did Mandy Patterson, Ma attend?

Mandy Patterson, Ma holds Master Of Arts (Ma), Professional, Technical, Business, And Scientific Writing from Missouri State University.

What skills is Mandy Patterson, Ma known for?

Mandy Patterson, Ma is listed with skills including Technical Writing, Editing, Copy Editing, Writing, Social Networking, Microsoft Word, Powerpoint, and Social Media.

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