Mandy Patterson, Ma Email & Phone Number

Naperville, Il, Us

Chicago, Illinois, Us

I'm working to build up and staff out the customer education function of the Customer Marketing team at Sprout. I focus on creating an education strategy with a focus on strategic and product education. My goal is to create one-of-a-kind education experiences to elevate the customers using our platform.

Chicago, Illinois, Us

As a part of the Customer Marketing team at Sprout, I worked to make education and instruction accessible and understandable for our customers by developing relationships, understanding our customers at a deeper level and ensuring we're building collaborative processes to grow our customers.

Chicago, Illinois, Us

As the first technical writer at Sprout, I worked to establish a technical communication vision and strategy as a part of a larger Brand Creative team. It's my goal to meld the goals of Product Marketing, Brand Creative, Customer Marketing, and Product to create consumable technical content to better support our end users.

Arlington, Va, Us

I served as a Facebook Moderator and advocate to manage the IBD HealthCentral Facebook page and led a weekly series getting #IBDreal about a variety of different topics when it comes to living with inflammatory bowel disease.Previously, as a Social Ambassador and Blogger, I wrote stories and connected with the inflammatory bowel disease (IBD) community through HealthCentral. I wrote stories about trends in the IBD community, specifically relating to ulcerative colitis. I interviewed doctors and other health professionals in the community to explain the intricacies of the disease in a consumable way for our readers.I also co-managed the IBD HealthCentral Facebook page, and provided helpful articles for the community, answered questions, and conducted Facebook Live videos on monthly topics.

Springfield, Mo, Us

I taught Writing for the Professions and Introduction to Technical Communication at Missouri State University as a per course instructor.I created curricula tailored to technical writing and business communication and help students of all majors become acquainted with the foundations and principles of technical communication. My end goal was creating successful students, who become successful communicators in their professional lives.

Chicago, Illinois, Us

As the first technical writer at Sertifi, I developed a content strategy that propelled their technical documentation and end user content forward. I worked cross-functionally with a variety of teams including Customer Success, Product, and Development to provide content solutions both internally and externally. I developed user videos, diagrams, assisted with product marketing, and a company-wide brand refresh.

Chicago, Il, Us

During my time at PowerReviews, I successfully created the company's first public-facing and internal documentation suite as part of the Marketing team. I also established technical writing best practices and worked to establish a release notes and error process within the organization. I aligned closely with the product team and worked one-on-one with product managers to update and thoroughly vet their content offering.

Chicago, Il, Us

During my time at kCura/Relativity, I owned the largest vertical of the Relativity software and worked with upwards of 4 development teams to document their feature work, release notes, and additional enhancements related to the Review vertical. I also led the project of completely documenting their first SaaS product, RelativityOne.I also provided support to the Certification and Instructional Design teams to edit and ensure the content was inline with the documentation style and technically sound. I also assisted with a website redesign, updated their usability testing program, and conducted a global audit amongst other standards to provide exceptional documentation.

Chicago, Il, Us

As a technical writing intern, I joined a team of roughly 9 technical writers and learned the basics of documenting software. I wrote my own documentation set on an internal tool, updated internal knowledgebase articles, and assisted the team with larger initiatives, like adding to a style guide.

Springfield, Mo, Us

As a graduate assistant in the Office of Publications at Missouri State University I conducted various interviews with alumni and students to write features for the Missouri State Alumni magazine.I also worked with the College of Arts and Letters to enhance their blogging presence and release information to the public, friends, and alumni about the various programs within the college. I assisted in giving the college recognition for events, awards, and successful alumni and faculty members.

As a marketing intern, I worked on locating 65 volunteer opportunities per week in different states, created a bi-monthly newsletter, wrote and edited blog posts, and wrote documents for the board of directors. I also created new documents for the company, including a style guide and quick reference style sheet for interns.

Master Of Arts (Ma), Professional, Technical, Business, And Scientific Writing

Bachelor Of Science (B.S.), Professional, Technical, Business, And Scientific Writing

Education record