Mandy Tsang Email & Phone Number

Hong Kong

Hong Kong Sar

- Researched and identified potential partnership opportunities aligned with Osome's strategic goals based on market trends, competitor analysis, and customer needs- Developed comprehensive partnership strategies, marketing campaigns and events to achieve business objectives- Built and maintained strong relationships with partners, nurturing long-term collaborations by serving as the main point of contact for partners, addressing their queries and concerns- Tracked and analyzed key… Show more - Researched and identified potential partnership opportunities aligned with Osome's strategic goals based on market trends, competitor analysis, and customer needs- Developed comprehensive partnership strategies, marketing campaigns and events to achieve business objectives- Built and maintained strong relationships with partners, nurturing long-term collaborations by serving as the main point of contact for partners, addressing their queries and concerns- Tracked and analyzed key performance metrics related to partnerships, such as revenue generated, customer acquisition, and market share Show less

Hong Kong Sar

- Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered- Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend- Identify promising deals with potential members and ensure that the team provides informative, high-quality tours to drive membership sales- Develop strategies to drive sales, increase… Show more - Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered- Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend- Identify promising deals with potential members and ensure that the team provides informative, high-quality tours to drive membership sales- Develop strategies to drive sales, increase revenue and interest for your location- Analyse Profit&Loss reports, and conduct variance analysis when required- Prepare monthly monthly invoices and Manager’s Report- Manage all operations and maintenance of the space to ensure a consistently high quality experience for members- Make suggestions to the Projects team regarding maintenance and improvements of the space- Manage, inspire, support and guide the team to achieve goals- Provide learning and development opportunities for the team Show less

Hong Kong Sar

- Delivering excellent member experience by bonding with members and proactively understand their needs- Assist in sales activities and be responsible for a variety of membership sales, packages, negotiations and closing of deals- Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement- Handle finance, administration and operations tasks such as petty cash, invoicing, receipt of payments and pantry supplies in a… Show more - Delivering excellent member experience by bonding with members and proactively understand their needs- Assist in sales activities and be responsible for a variety of membership sales, packages, negotiations and closing of deals- Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement- Handle finance, administration and operations tasks such as petty cash, invoicing, receipt of payments and pantry supplies in a timely manner- Work with and liaise with New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation- Assist in conducting events and work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests- Drive collaboration and partnerships across a range of different industries – E.g, soap making workshops with a distributor, yoga sessions with an influential instructor etc Show less

Hong Kong Sar

- Deliver a first-class experience for Hive members- Handle visitors, greet guests, and build a professional and friendly rapport with members- Support daily operations, taking care of everything from small-scale maintenance to opening or closing the space and overall facilities management- Assist with sales activities, by conducting ‘sales tours’ and ensuring that all potential members are well informed about our products, memberships, events, content and deals - Build… Show more - Deliver a first-class experience for Hive members- Handle visitors, greet guests, and build a professional and friendly rapport with members- Support daily operations, taking care of everything from small-scale maintenance to opening or closing the space and overall facilities management- Assist with sales activities, by conducting ‘sales tours’ and ensuring that all potential members are well informed about our products, memberships, events, content and deals - Build community by assisting in the organisation and implementation of all kinds of community events, from fun social events like yoga, Thursday Social and Paint & Wine to our business-oriented fireside chats, webinars and workshops- Handle basic finance duties, like handling invoices, data-entry and assisting in weekly and monthly reports for your location- Social media content curation, and copywriting to maintain our social media presence and promote our spaces and community of professionals Show less

Hong Kong Sar

- Provided customer services- Performed data entry and processing- Addressed customers’ inquires through phone calls and emails- Supported office administration and assisted in ad hoc tasks