Maneesh Kumar Email & Phone Number

Germany

Onapsis protects the business-critical applications that power the global economy including ERP, CRM, PLM, HCM, SCM and BI applications from SAP®, Oracle® and leading SaaS providers. Onapsis proudly serves more than 300 of the world’s leading brands including 20% of the Fortune 100 and partners with leading consulting and audit firms such as Accenture, Deloitte, IBM, PwC and Verizon. The Onapsis Research Labs is responsible for the discovery and mitigation of more than 800 zero-day business-critical application vulnerabilities. For more information, connect with us on Twitter or LinkedIn, or visit us at https://www.onapsis.com.

Dubai, United Arab Emirates

Trivandrum

Worked as Technical Customer Support Advisor & as Trainer, for new joiners/tenured employees as part of knowledge sharing.● Assist in leading day-to-day operations to provide quality software application support assistance on a comprehensive range of transaction banking solutions to a variety of financial institutions across the United States.● Installing, configuring and managing Banking Applications on Windows Servers (2012, 2008).● Act as liaison between clients and third party vendors to determine and document API specifications.● Sharing User’s folder with different permissions & options.● Assist in building and reviewing knowledge base content for internal & external distribution.● Provide support or assistance to Sales, Training and Implementation teams.

Trivandrum

Assist in leading day-to-day operations to provide quality software application support assistance on a comprehensive range of transaction banking solutions to a variety of financial institutions across the United States.Investigate, troubleshoot, or escalate complex issues as required. Accept responsibility for, coordinate, and track issues to determine a root cause.Act as liaison between clients and third party vendors to determine and document API specifications.Mentoring and training of new hires.Assist in building and reviewing knowledge base content for internal & external distribution.

Cochin Area, India

Installed software, modified and repaired applications and resolved technical issues.Resolved customer issues in a clear, courteous and straightforward manner.Identified and solved technical issues with a variety of diagnostic tools.Resolved connectivity issues of various devices like Printers, Gaming consoles, DVR's etcRemained up-to-date on the latest technologies and solutions applicable to company products.

Star Certificate Course, 3D Animation

Education record