• Collaborated with key stakeholders and teams to stay updated on new protocols, products, services, and policies,• Routinely wrote and filed regulatory reports, including suspicious activity and transaction reports with high quality for local and national authorities,• Performed in-depth investigative research on companies and/or individuals who are clients, prospective clients and/or connected parties by utilizing a range of internal data (i.e., KYC documents, transactional activity, overall user activity, etc.) and external data (i.e., blockchains, social media, internet, legal and other publicly available records and databases, OSINT),• Routinely engaged with clients, prospective clients and/or connected parties via email or phone communication as part of the investigative research to identify and mitigate possible suspicious activity effectively,• Demonstrated emotional intelligence and an empathetic propensity to understand the information conveyed by the prospective/current clients,• Demonstrated comprehensive knowledge of the Canadian crypto asset regulatory environment and developments,• Assisted in the development and implementation of investigative procedures in identifying suspicious activity across client base,• Routinely assisted in compliance decision making processes.

• Answered incoming customer inquiries• Collaborated with key stakeholders and teams to stay updated on new protocols, products, services and policies• Recorded and modified customer information within the database• Engaged with clients in a friendly and professional manner while actively listening to their concerns• Demonstrated strong verbal written communication and documentation skills• Excelled in multitasking and paying strong attention to details

• Performed policy analysis of Structural Stigma for Sexual and Gender Minorities in North America.• Engaged extensively with legal policies within the Criminal Justice System• Performed data extraction and entry using Microsoft Excel and Google Spreadsheets • Engaged in intersectional, within- country and between country-level analysis of data• Analyzed policies, government documents, and legislation information • Analyzed findings and presented results at MURC conference

• Prepared research space and study materials for individual study sessions• Administered psychodiagnostic tests and surveys (i.e., BFI, PANAS, Social Connectedness Scale, New General Self Efficacy Scale, etc.)• Engaged in behavioral and participant observation, documented test results• Filled out lab and participant-relevant paperwork• Collected data, engaged in data entry using Excel and Google Spreadsheets• Helped improve study design and study implementation, participated in lab meetings and trainings• Performed various administrative duties

• Managed a very busy switchboard; transferred calls according to specific instructions for each client, booked appointments on several different calendars/systems, answered FAQ for different business and industries, delivered outstanding customer service at all times • Performed reception duties such as greeting clients, offering refreshments, conducting clients to the appropriate office, letting clients know when appointments arrive• Provided general administrative and clerical support including scanning, faxing and copying• Sorted large amount of incoming and outgoing mail, scheduled currier pickups as needed• Assisted with basic IT support for clients, including setting up printers, troubleshooting network issues, arranging conference calls, connecting TVs or projector to client’s laptop• Maintained up to date electronic and hard copy filing system• Prepared documents such as monthly and weekly reports, memos and emails• Set up new clients on our system, activated new phone lines or extensions, programmed voicemails, and provided office keys, mailbox keys and access cards as needed• Contributed in advertising and marketing efforts, posted daily adds on craigslist, maintaining an active Facebook page and a business LinkedIn profile• Followed opening and closing procedures which include general tidying of the lobby and offices

• Replied to email, telephone or face to face enquiries, greeted and assisted customers and visitors• Developed and maintained a filing system for office documents and materials• Took and entered orders, oversaw customer payment procedures, prepared and monitored invoices• Handled scheduling of receiving for inbound shipments • Carried out administrative duties such as filing, typing, copying, binding, scanning and etc.• Handled sensitive information in a confident manner• Worked with inventory control team on resolving issues• Processed all incoming receiving paperwork to assure accuracy

• Arranged a film screening event to spread awareness and educate about human rights atrocities in the DRC• Oversaw Postcard-Petition signing events directed towards Microsoft to impact policy development• Designed and conducted presentations for different audiences about human rights movement, AI work• Created reports, maintained internship records• Engaged in email and telephone communication with various field representatives, speakers and officials

• Used interpersonal and communication skills to develop rapport with customers• Assisted customers’ inquiries by phone and emails• Created detailed written reports, maintained and updated all customer paperwork daily• Followed up by interviewing customers to check for satisfaction, progress, and any inquiries

• Worked directly with children and youth with mental challenges and physical disabilities• Oversaw intake management of new trainees, athletes and members• Assisted in the psychodiagnostic testing of potential trainees and members to determine fitness for membership (BFI, MBTI, Eysenck Personality Inventory, HEXAGO model, etc.)• Performed a variety of administrative duties; composed annual reports, letters• Wrote emails, announcements, training materials, projects• Compiled vast amount of information, prepared reports • Engaged in efficient records management• Assisted in the brainstorming, research, and development of project/ application “Matcheli.am” (an informational resource about the physical accessibility in Armenian cities and rural communities)

• Oversaw receiving and recording payments • Answered phone calls and emails regularly • Edited and sorted out past confidential work records and company reports• Organized the company archive/ library• Took notes and compiled reports for meetings• Assisted in the research project “Undergraduate Internships and Academic Success”