Customer Experience Specialist
Current
Jun 2024 - Present
AeroLeads people directory · profile
Stephen Flood Email & Phone Number
Customer-centric operations Specialist | Award-winning Subject Matter Expert | Strategic Thinker & Planner | process optimisation specialist
at
Trulioo
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer-centric operations Specialist | Award-winning Subject Matter Expert | Strategic Thinker & Planner | process optimisation specialist
Location
Dublin, County Dublin, Ireland
Company size
Who is Stephen Flood? Overview
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Quick answer
Stephen Flood is listed as Customer-centric operations Specialist | Award-winning Subject Matter Expert | Strategic Thinker & Planner | process optimisation specialist at Trulioo, a company with 183 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Stephen Flood.
Stephen Flood previously worked as Customer Experience Specialist at Trulioo and Finance support at Aviva Stadium at Compass Group. Stephen Flood holds Bachelor'S Degree, Mechanical Engineering from Institute Of Technology, Tallaght.
Company email context
Email format at Trulioo
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Trulioo
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Profile bio
About Stephen Flood
As a highly experienced professional with over 10 years of expertise in customer complaints and escalations handling, I have developed a reputation for providing exceptional customer service and prioritizing operations to ensure maximum efficiency.With my work as a Priority Operations Specialist at Stripe, where I was responsible for handling high-level customer solutions and resolving escalations. In my previous role at eBay, I was responsible for devising policy and product changes, such as changing the case review process, resulting in saving £27K in the first week.One of my proudest achievements at eBay was setting up and leading a team of four staff members to deal with high-value cases. I also trained and mentored new staff in conflict resolution and time management on calls, ensuring that they were well-equipped to handle any issues that arose.I have been recognized as a high achiever, having been promoted three times during my employment at eBay. In addition to my work experience, I am committed to continuing my professional development and have previously been awarded a diploma in Data Analysis for Business using Python programming.Overall, my experience, expertise, and dedication make me a valuable asset to any organization.
Current workplace
Stephen Flood's current company
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Trulioo
8 roles
Stephen Flood work experience
A career timeline built from the work history available for this profile.
Finance Support At Aviva Stadium
CurrentOffer vital support to Finance and People Operations by managing financialadministration tasks such as processing sales invoices,, maintaining purchase orderlogs, and preparing month-end reports.Utilized PowerBI to compile and present information related to matchday staff tostakeholders
Feb 2023 - Present
Priority Operations Specialist
Provide second level support for users most complex payment issues navigatingStripe API and users event logs, ensuring quick and concise resolutions. Supportengineering teams in incident management and data analysis to confirm issue statusvia data analysis and insights.Utilized Jira, Zendesk, Salesforce, GitHub, and SQL queries to collaborate andenhance.
Oct 2021 - Dec 2022
Executive Escalations Specialist - Office Of The President
Triaged high priority escalations addressed to the executive team, including theCEO, collaborating with Legal, Privacy, compliance, and PR to analyze high levelincidents and offer insights during crisis events.Reduced escalations from the tier 1 team by 30%Redeveloped SOPs for new hires. Ensuring 15% less time in training.
Nov 2020 - Oct 2021
Senior Escalations Specialist | Back Office Agent
Coached and supported over 50 inhouse agents and 30+ partner team leads toeffectively manage escalations and policy/procedure issues.Trained and led a new team for high value cases, leading to Improved CSAT andfirst-time resolution for £1K cases
Feb 2016 - Nov 2020
Subject Matter Expert | M2M Conflict Resolution
Managed inbound contacts via phone, email, and online chat. Concluded cases inaccordance with defined facts. Coached and mentored newly trained staff.Supported revamping of the returns process through automation for return labelsdevelopment.
Jun 2015 - Feb 2016
Customer Care Rep | Sme New Joiner Experience
Supported new customers during their first 90 days and provided guidance on usingthe site. Provided step-by-step strategic direction on how to use the site for less techsavvy users.Amended and updated email and chat formats and scripts to enhance corporatecommunications
Oct 2013 - Jun 2015
Technical Support Representative
- Responded to circa 40 in-bound calls daily re: broadband service technical issues
- Conducted root cause analysis of issues and proposed suitable solutions
- Selected to work with premium support team that managed top 10% revenue accounts
- Reported trends on immediate outages for instant recoveries
- Exceeded KPIs (call volume, call handling time)
- Trained new hires, monitored agents on calls, and dealt with escalations
Mar 2012 - Oct 2013
Team & coworkers
Colleagues at Trulioo
Other employees you can reach at trulioo.com. View company contacts for 183 employees →
MC
Michael Chang
Colleague at Trulioo
Richmond, British Columbia, Canada, Canada
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ML
Mark Long
Colleague at Trulioo
San Diego, California, United States, United States
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BW
Brian Weinfeld
Colleague at Trulioo
Vancouver, British Columbia, Canada, Canada
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TH
Tianna Hudak
Colleague at Trulioo
Burnaby, British Columbia, Canada, Canada
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SP
Saumya Prajapati
Colleague at Trulioo
Vancouver, British Columbia, Canada, Canada
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EC
Eric Chang
Colleague at Trulioo
Greater Vancouver Metropolitan Area, Canada
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PD
Priya Dhanday
Colleague at Trulioo
Greater Vancouver Metropolitan Area, Canada
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LM
Larissa Mccutcheon
Colleague at Trulioo
Vancouver, British Columbia, Canada, Canada
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AW
Angela Wingenbach
Colleague at Trulioo
City Of Langley, British Columbia, Canada, Canada
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HP
Hilary Pidgeon
Colleague at Trulioo
Ireland, Ireland
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Michael Chang
Colleague at Trulioo
Richmond, British Columbia, Canada, Canada
View →
ML
Mark Long
Colleague at Trulioo
San Diego, California, United States, United States
View →
BW
Brian Weinfeld
Colleague at Trulioo
Vancouver, British Columbia, Canada, Canada
View →
TH
Tianna Hudak
Colleague at Trulioo
Burnaby, British Columbia, Canada, Canada
View →
SP
Saumya Prajapati
Colleague at Trulioo
Vancouver, British Columbia, Canada, Canada
View →
EC
Eric Chang
Colleague at Trulioo
Greater Vancouver Metropolitan Area, Canada
View →
PD
Priya Dhanday
Colleague at Trulioo
Greater Vancouver Metropolitan Area, Canada
View →
LM
Larissa Mccutcheon
Colleague at Trulioo
Vancouver, British Columbia, Canada, Canada
View →
AW
Angela Wingenbach
Colleague at Trulioo
City Of Langley, British Columbia, Canada, Canada
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HP
Hilary Pidgeon
Colleague at Trulioo
Ireland, Ireland
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3 education records
Stephen Flood education
Bachelor'S Degree, Mechanical Engineering
Diploma In Data Analytics For Business, Data Analysis
Diploma Of Education, Project Management, Pass
FAQ
Frequently asked questions about Stephen Flood
Quick answers generated from the profile data available on this page.
What company does Stephen Flood work for?
Stephen Flood works for Trulioo.
What is Stephen Flood's role at Trulioo?
Stephen Flood is listed as Customer-centric operations Specialist | Award-winning Subject Matter Expert | Strategic Thinker & Planner | process optimisation specialist at Trulioo.
Where is Stephen Flood based?
Stephen Flood is based in Dublin, County Dublin, Ireland while working with Trulioo.
What companies has Stephen Flood worked for?
Stephen Flood has worked for Trulioo, Compass Group, Stripe, Ebay, and Imagine Communications Group.
Who are Stephen Flood's colleagues at Trulioo?
Stephen Flood's colleagues at Trulioo include Michael Chang, Mark Long, Brian Weinfeld, Tianna Hudak, and Saumya Prajapati.
How can I contact Stephen Flood?
You can use AeroLeads to view verified contact signals for Stephen Flood at Trulioo, including work email, phone, and LinkedIn data when available.
What schools did Stephen Flood attend?
Stephen Flood holds Bachelor'S Degree, Mechanical Engineering from Institute Of Technology, Tallaght.
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