Please complete the CAPTCHA to continue
@phonewatch.ie
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Stephen Flood is listed as Field Operations Director at PhoneWatch at PhoneWatch, a company with 239 employees, based in Ireland, Ireland, Ireland. AeroLeads shows a work email signal at phonewatch.ie and a matched LinkedIn profile for Stephen Flood.
Stephen Flood previously worked as Field Operations Director at Phonewatch and Operational Analytics Manager at Irish Water. Stephen Flood holds Bachelor Of Business Studies, Administration, Business, Finance, Economics, I.T from Dundalk Institute Of Technology.
This section adds company-level context without repeating Stephen Flood's masked contact details.
AeroLeads found 1 current-domain work email signal for Stephen Flood. Compare company email patterns before reaching out.
Executive Level Director with over 18 years hands on experience in the telecommunications, utilities and security industry. A successful and diverse background spanning General Management, field operations, analytics, project management, technical support, commercial, technical, operational, strategic, pricing and business development related disciplines.Proven ability to successfully analyse an organisations critical business requirements, identify deficiencies and potential opportunities and develop innovative and cost effective solutions for enhancing competitiveness, increasing revenues, reducing costs and improving customer service offerings.Specialties: Significant expierience across a number of areas including General Management, operational management, analytics, P+L management, product/portfolio management, business case development, RFI/RFP development, business process improvement, design and delivery of large scale call centre infrastructure projects, implementation and management of call centre tools spanning predictive dialers, CRM, workforce management, performance management and call quality applications
Listed skills include Telecommunications, Crm, Management, Business Process Improvement, and 46 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Keeping over 120,000 customers safe every day PhoneWatch are Ireland's No.1 for Safety Alarms since 1991, offering a range of monitored alarm solutions for Burglary, Smoke and Carbon Monoxide for homes and small businesses. At PhoneWatch, we instantly respond to your burglar, smoke and carbon monoxide alarms from our state of the art Alarm Receiving Centre.
Dublin
Irish Water is Ireland's new national water utility, bringing the water services of the 34 Irish Local Authorities together into one national service provider with the aim of providing a secure, high quality and sustainable service to the Irish publicAs Operational Analytics Manager I have responsibility for supporting the Irish Water Customer Operations.
6 month career break
In addition to General Manager of the 11811 Directory Enquiry / Payphone businesses as Head of Multi Channel Contact Centres I was accountable for all elements of business performance including operational performance, business strategy, development of financial plan and delivery of the operational budget. Areas of responsibility spanned Customer.
The Operator Services and Payphones businesses are standalone subsidiaries of eircom (Irelands leading Telecoms provider). Both operate in extremely challenging markets. Reporting to the Sales and Service Director as General Manager I had full control over all elements of business performance including, operations management, business strategy, development.
As Head of Commercial Development I led and implemented product, pricing and marketing strategies to support delivery of the 11811 P+L. In tandem I implemented a number of initiatives that resulted in the cessation of non-core products and services.In parallel to the above I played a lead role in the delivery of a major restructuring programme resulting in.
As Head of Technology I led and delivered a €6.5m (capex) / €4m (opex) programme to replace eircoms end of life directory enquiry platform servicing circa 45m calls per annum across multiple sites. In parallel to above I played a lead role in the successful migration of the eircom Emergency Call Answering Service (ECAS) to BT
As Data & Systems Project Manager I Owned reponsability for the campaign management of all inbound, outbound and blended sales activity via the Davox predictive dialler / Graham Technology front end.Led and delivered programme to replace Graham Technology front end system used by TSS including integration with the Nortel PABX, Davox predictive dialler.
Other employees you can reach at phonewatch.ie. View company contacts for 239 employees →
Micheal Regan
Colleague at Phonewatch
Carlow, County Carlow, Ireland, Ireland
View →
RG
Robert Grant
Colleague at Phonewatch
Ireland, Ireland
View →
JH
Jesse Heffernan
Colleague at Phonewatch
Dublin, County Dublin, Ireland, Ireland
View →
DR
Daniel Rusti
Colleague at Phonewatch
County Westmeath, Ireland, Ireland
View →
VD
Vivienne Doyle
Colleague at Phonewatch
Ireland, Ireland
View →
SK
Saoirse Kelly Bl
Colleague at Phonewatch
Cork, County Cork, Ireland, Ireland
View →
TF
Tanya Farrell
Colleague at Phonewatch
Dublin, County Dublin, Ireland, Ireland
View →
MK
Michael Kelly
Colleague at Phonewatch
County Dublin, Ireland, Ireland
View →
AR
Alexander Russell
Colleague at Phonewatch
Dublin, County Dublin, Ireland, Ireland
View →
BM
Bridget Mcnamara
Colleague at Phonewatch
Lucan And Pettycanon, South Dublin, Ireland, Ireland
View →
Quick answers generated from the profile data available on this page.
Stephen Flood works for PhoneWatch.
Stephen Flood is listed as Field Operations Director at PhoneWatch at PhoneWatch.
AeroLeads has found 1 work email signal at @phonewatch.ie for Stephen Flood at PhoneWatch.
Stephen Flood is based in Ireland, Ireland, Ireland while working with PhoneWatch.
Stephen Flood has worked for Phonewatch, Irish Water, Telecoms / Call Centre, and Eircom.
Stephen Flood's colleagues at PhoneWatch include Micheal Regan, Robert Grant, Jesse Heffernan, Daniel Rusti, and Vivienne Doyle.
You can use AeroLeads to view verified contact signals for Stephen Flood at PhoneWatch, including work email, phone, and LinkedIn data when available.
Stephen Flood holds Bachelor Of Business Studies, Administration, Business, Finance, Economics, I.T from Dundalk Institute Of Technology.
Stephen Flood is listed with skills including Telecommunications, Crm, Management, Business Process Improvement, Change Management, Customer Satisfaction, Operations Management, and Strategy.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Stephen Flood you were looking for.
