Manish Karki Email & Phone Number

Melbourne, Victoria, Australia

- Networked using Cisco Meraki for configuring networks and troubleshooting, ensuring optimal performance and security in client environments.- Provided field services for desktop deployment, including the installation and configuration of computer and network hardware, ensuring seamless integration into existing systems.- Collaborated with key partners like Viva Energy to efficiently stage and deploy equipment, optimizing operational workflows and system readiness for large-scale projects.- Delivered Level 1/2 technical support for clients, addressing inquiries related to Microsoft Office 365, server management, Azure services, and Remote Desktop solutions, both on-site and remotely, enhancing end-user experience and system reliability.- Supported network administration, including firewalls, switches, routers, and VPNs, to enhance network security and performance, with proactive monitoring and escalation procedures in place to mitigate security risks.- Worked on HCI BOS builds and router configurations, optimizing network architecture and ensuring improved performance and reliability in dynamic network environments.- Gained hands-on experience with Azure for remote access solutions, integrating cloud-based services, and managing LAPS (Local Administrator Password Solution) for secure remote desktop management.

Melbourne, Victoria, Australia

• Provided Level 1 IT support, troubleshooting hardware and software issues for Windows environments.• Delivered exceptional customer service, managing tickets through ServiceNow and ensuring timely escalations.• Utilized TeamViewer for remote support, effectively resolving client issues from afar.• Participated in process improvements, reducing technical issues by 30% and maintaining high customer satisfaction ratings.• Configured and supported Windows 10 devices, enhancing overall IT operations.

Melbourne, Victoria, Australia

I started working here in the kitchen but because of COVID, the kitchen was closed so I got the opportunity to work as a gaming attendant. The first 6 months were hard because of my English, people could not understand me and I could not understand them. But I did not give up, I used to talk 20% and listen 80%. I learned all the departments in the venue (cashier/keno/TAB/Gaming/supervising). Slowly my English got better and Management started seeing my dedication and my work ethic. I could comfortably handle the busiest shift with no pressure and panic while humming the song on the radio and having time to greet all the customers including my least favorite customers.Soon after I was promoted to the Gaming supervisor role. For about 3 years I did Night supervising when I was about to turn into a zombie because my shift used to end at 5 in the morning. In these 3 years, I saw a lot of things and I learned a lot of things. If there was anything I enjoyed the most about the night shift, it was checking the cameras for incidents(used to get a detective feeling sometimes). I started training people on how to work as a team in a busy environment and also provided training for new attendants/supervisors.My main learning outcome from this job is my Customer service skills, leadership skills, communication and working under pressure.

Bachelor Of Information Technology, Computer Systems Networking And Telecommunications

Science, Computer Science

School, School