Manish Singh Email & Phone Number

Pune Area, India

Pune Area, India

Noida Area, India

Pune

- Manage and deliver Avaya CRM product portfolio (Avaya Interaction Center (CRM), Avaya Operational Analyst (CRM Reporting Tool), Avaya Proactive Contact (Outbound Dialer) )with total revenue exceeding 60 million USD.- Propelled Avaya India to become the 2nd largest R&D center by expanding the division from 60 to 200+ employees.- Skillful Mentor: Mentored more than couple of lead engineers to evolve as successful coaches/leaders in international organization.

- Instrumental in establishing an Off-shore Development Center for Avaya, which included recruiting/building technical team s, setting up development and R&D labs, operations and admin teams, vendor negotiations and contracts.- Drove recruitment for the organization and expanded the division 17 to 60+ employees.- Championed quality initiative and successfully led the R&D team to achieve ISO 9001 quality standards and final certification in 2002-03- Founder member of Employee… Show more - Instrumental in establishing an Off-shore Development Center for Avaya, which included recruiting/building technical team s, setting up development and R&D labs, operations and admin teams, vendor negotiations and contracts.- Drove recruitment for the organization and expanded the division 17 to 60+ employees.- Championed quality initiative and successfully led the R&D team to achieve ISO 9001 quality standards and final certification in 2002-03- Founder member of Employee Welfare Committee in Bigates focused on continuous improvement of employee work environment and motivation. This lowered the attrition rate to < 2% for the entire company. Show less

Responsbilities included:- Deputed in Australia to lead the Program Management Office for Tower Insurance Group of companies. Instrumental in setting up a group co-ordinations office within the Program Management to help facilitate smooth co-ordination among the Group of companies. Spear headed implementation of Vantive (CRM) for group companies spread across Australia and New Zealand, reporting directly to the Group Chairman- Headed Business Development Team and was involved in… Show more Responsbilities included:- Deputed in Australia to lead the Program Management Office for Tower Insurance Group of companies. Instrumental in setting up a group co-ordinations office within the Program Management to help facilitate smooth co-ordination among the Group of companies. Spear headed implementation of Vantive (CRM) for group companies spread across Australia and New Zealand, reporting directly to the Group Chairman- Headed Business Development Team and was involved in technical pre-sales, contracts negotiations, tender bidding, project estimation using Function Point Analysis and corporate presentations.- Bagged a Rs 2 Core project from Remfry & Sagar (oldest law firm in India, specializing in Patents & Trademarks). I also led the development and implementation team and was responsible for revenue realization from client. Show less

- Application Analysis, Design and Development- Code walk-through, Unit and Module Testing

- Software Development- Code walk-through, Unit and Module Testing

Mba, International Business

Advanced Dimploma In Computer Application, Computers, Vax/Vms

Awarded 100% scholarship for this course thru merit in written examination.

International Diploma In Computer Studies, Computers

Bcom (Hons), Commerce And Accounts

Higher Secondary 12Th, Business/Commerce, General