Associate Manager
Current• Leading a team of Resource Managements for Platinum clients• Responsible for managing tactical and strategic aspects of the resource plan and delivery process. Frequently interacts with direct management to review a range of actives including but not limited to: Resource Headcount, Resource Utilization, Capacity Planning, effectiveness of the RM program, resource request and utilization trending.• Responsible for Compliance Oversight, Resource Availability, Skill Updates in the Skill Management System, Resume Maintenance, Demand Quality and Resource Master Data Management.• Acting as a change agent when it comes to process improvements, implementing best practices and any/all systems introduction for the Division.• Set Quarterly Goals to team of Resource which tie directly to the Divisional goals and constantly drive RM team to achieve the same.• Responsible for the development, documentation and dissemination of the delivery process. Works with the Sales, Professional Services Teams, Customer Service and Partners to assure highly qualified delivery resources are assigned for projects.• Responsible and accountable for all partner engagement decisions.• Maintain awareness of existing or potential customer escalation issues. Proactively follow the escalation and change control process.• Ensure effective use of resource sharing and planning tools. Provide input into the development of resource sharing and engagement policies, procedures, standards and strategies through participation in management meetings. Coordinate resource sharing between and among other areas to attain highest utilization capacity for the Organization.• Oversees the reporting and communicating of RM program status, program readiness, program performance, and issues and/or risks across the Division. Accountable for all RM business intelligence that is provided to Management• Good in power Bi tool to build Dashboards, which makes management to take decisions on the staffing approach
