Manjunath M Email & Phone Number

Bengaluru, Karnataka, India

• Demonstrates in-depth knowledge in one or more solution domains, company products, services, and solutions as well as the customer’s technical and business environment.
• Develops compelling customer proposals and critically reviews them, manages the expectations of internal stakeholders and customers, ensuring the meeting of customer’s business and technical requirements are met.
• Quantifies the impact of the business problem(s), positions business value, identifies the strengths and weaknesses of the overall proposed solution to achieve long-term business objectives.
• Translates outcome-based solutions into a functional solution design that aligns to the customers business needs, and then translates that functional design into a technical design and architecture that can be scaled.
• Communicates how the solution value propositions addresses customer business needs.
• Contributes to industry development for one or more domains through conferences (content support/presentations, demos, booth support) and industry events, while also monitoring social media.

Bengaluru, Karnataka, India

- Write AIOPs, Observability and Automation product specifications for engineering and data science teams- Perform Competitive and Market Analysis to define the product roadmaps- Define AIOPs and Observability Product goals and initiatives with the road map items- Establish shared vision across the company by building consensus on priorities leading to.

Bengaluru

- Designs and optimizes Splunk platform architecture for large-scale and distributed deployments- Establishes best practices and development standards, and ensures that the team adopts them- Maintains a close partnership with Splunk on feature requests, upgrade planning, and product roadmap alignment- Implements integration with external systems- Builds.

Bangalore

• Splunk User, Power User and Admin Certified 6.x
• Splunk app development and deployment using SDLC (Software Development Life Cycle) process.
• Expertise in End to End data source on-boarding activities to Splunk.
• Knowledge and hands on experience on defining log sources, formatting, parsing, indexing, Regex,
• Writing Configuration files for the different components of Splunk- inputs, output, props, transforms, web, server, deployment client, indexes. conf etc..
• Logs analysis & segregation using Syslog-ng, log on-boarding to Splunk and log rotation.

Mumbai, Maharashtra, India

• Worked as a Mentor\SME for the Apple Process supporting and Training New Joiners with the process and product Knowledge.
• Incorporated Information Technology Infrastructure Library (ITIL) principles to examine areas for
• performance improvement.
• Mentored multiple teams in Troubleshooting Apple Devices and iOS related issues.
• Handling Escalations from the L1 and coordinating with the respective teams.
• Undertaking research for the root-causes of Incidents and thus ensures the enduring elimination of

Chennai, Tamil Nadu, India

• Worked for Dell Technical Consultant for US process and BELL ISP Tech Support Canadian process.
• Providing technical assistance for members of an ISP with both Windows and MAC Operating
• System.
• Identifies and provides input on unique or recurring customer problems Knowledge, Skills and
• Abilities
• Expert knowledge of supported tools, services, applications and customer procedures.

Bengaluru Area, India

• Hired as Technical Engineer.
• Troubleshooting hard core HP Laser jet and Multifunction Printers for Business Customers.
• Coordinating with Onsite Engineers and guiding them to resolve the Technical Queries of the printers.
• Replacing parts by sending an onsite tech based on troubleshooting done over the phone.
• Involved in training the new hires with the process
• Monitoring the high priority tickets constantly.