Manjunath M Email & Phone Number

Bengaluru, Karnataka, India

• Demonstrates in-depth knowledge in one or more solution domains, company products, services, and solutions as well as the customer’s technical and business environment.• Develops compelling customer proposals and critically reviews them, manages the expectations of internal stakeholders and customers, ensuring the meeting of customer’s business and technical requirements are met.• Quantifies the impact of the business problem(s), positions business value, identifies the strengths and weaknesses of the overall proposed solution to achieve long-term business objectives.•Translates outcome-based solutions into a functional solution design that aligns to the customers business needs, and then translates that functional design into a technical design and architecture that can be scaled to accommodate growth.•Communicates how the solution value propositions addresses customer business needs.•Contributes to industry development for one or more domains through conferences (content support/presentations, demos, booth support) and industry events, while also monitoring social media.•Incorporates an understanding of technology trends within the IT industry, as well as the customer’s industry.•Participates in deep-dive discussions and partners with the account team to build customer relationships at all levels by advocating and presenting technical strategies for a customer's transformation.•Produces in-depth comparative analysis of alternative approaches to meet solution requirements.•Successfully transfers knowledge to external partners to deliver effective solutions to customers.•Uses pipeline insights to help prioritize activities in a way that ensures time, and resources are invested wisely in pursuit of deals with the highest potential.•Builds strong professional relationships with customer key executives across the business and industry.•Proactively shares knowledge with peers and helps develop more junior team members.

Bengaluru, Karnataka, India

- Write AIOPs, Observability and Automation product specifications for engineering and data science teams- Perform Competitive and Market Analysis to define the product roadmaps- Define AIOPs and Observability Product goals and initiatives with the road map items- Establish shared vision across the company by building consensus on priorities leading to product - Document the detailed use case requirements for the new features to be developed and to enhance the existing capabilities- Work closely with UI/UX team to build designs or mock-ups of the proposed solution for the road map items- Collaborate with Product Engineering and Developers to define the release timelines to deploy the new features- Conduct technical enablement sessions for the Sales, Professional Services, Customer Success, Solution consultants and Marketing team about the newly developed features- Conduct Demos to the new customers with the sales and GSI teams- Collect feedback from customers and prospects to create a unified product backlog- Analyze the IT Operations, Cloud Operations, Service Operations market to help clarify our competitive position- Being the CEO for your product area - end-to-end responsibility from idea to productionexecution- Deliver Product roadmaps for AIOPs and Observability area- Enable Customer Success teams in go-lives and continuous improvement- Work with Marketing on GTM product assets- Support Sales & Pre-sales in sales cycles and closing deals

Bengaluru

- Designs and optimizes Splunk platform architecture for large-scale and distributed deployments- Establishes best practices and development standards, and ensures that the team adopts them- Maintains a close partnership with Splunk on feature requests, upgrade planning, and product roadmap alignment- Implements integration with external systems- Builds advanced visualizations- Implements and maintains Splunk platform infrastructure and configurationUndertakes day-to-day operational and user support- Executes new projects as well as data and user onboarding- Customizes queries- Promotes advanced searching, forensics, analytics- Effects creative solutions to complex problems- Manages data onboarding and defining configurations- Performs data interpretation, classification, and enrichment- Manages knowledge objects (fields, extractions, tags, event types, lookups, workflow actions, aliases, macros, and so on)- Configures summary-based reports and data model acceleration- Manages the Splunk implementation team- Ensures Splunk implementation meets business requirements- Provides oversight on projects and cross-departmental initiatives- Spearheads communication to stakeholders- Facilitates maturity of the Splunk implementation team and user base through education programs

Bangalore

• Splunk User, Power User and Admin Certified 6.x• Splunk app development and deployment using SDLC (Software Development Life Cycle) process.• Expertise in End to End data source on-boarding activities to Splunk.• Knowledge and hands on experience on defining log sources, formatting, parsing, indexing, Regex,• Writing Configuration files for the different components of Splunk- inputs, output, props, transforms, web, server, deployment client, indexes. conf etc..• Logs analysis & segregation using Syslog-ng, log on-boarding to Splunk and log rotation.• Created and Managed Splunk DB connect Identities, Database Connections, Database Inputs, Outputs, lookups, access controls.• Splunk Datamodel and Common Information Model (CIM) mapping.• Deploying Splunk Universal forwarders to requested monitoring Servers and configuring its configuration files to add it in Splunk monitoring environment.• Working knowledge of Splunk Apps and Add-Ons.• Pulling Oracle, IBM, MSSQL DBs table/views data into Splunk and setup alert monitoring on it.• Performance analysis of log data for Optimization and Enhancement (enrichment).• Expertise in On-boarding data sources: Database, Network Devices, Storage Devices etc..• Headed Proof-of-Concepts (POC) on Splunk implementation, mentored and guided the team• members on Understanding the use case of Splunk for data sources like Cyberark Guardium, IBM• Mitsa, EMC, Veracode, WebSSO, etc...• Pulling Oracle, IBM, MSSQL DBs table/views data into Splunk and setup alert monitoring on it.• Prepared, arranged and tested Splunk search strings and operational strings.• Splunk configuration that involves different web application and batch, create Saved search and• summary search, summary indexes.

Mumbai, Maharashtra, India

• Worked as a Mentor\SME for the Apple Process supporting and Training New Joiners with the process and product Knowledge.• Incorporated Information Technology Infrastructure Library (ITIL) principles to examine areas for• performance improvement.• Mentored multiple teams in Troubleshooting Apple Devices and iOS related issues.• Handling Escalations from the L1 and coordinating with the respective teams.• Undertaking research for the root-causes of Incidents and thus ensures the enduring elimination of• interruptions.• Reviewing progress and results of Problem Tickets with client and management; Reviews solution• options and/or temporary solution.• Supporting in determination of problem priority, service levels and remedial action.• Coordinate and facilitates problem resolution by engaging a variety of support teams• Expert knowledge of supported tools, services, applications and customer procedures.• Collection of data for the client, report generation, assisting clients and resolving Technical issues.• Identifies and provides input on unique or recurring customer problems Knowledge, Skills and• Abilities.• Responsible for effecting improvements and maintaining team quality metrics at the required level.• Assessed, documented, and resolved customer issues via phone, e-mail, and on-site consultations.

Chennai, Tamil Nadu, India

• Worked for Dell Technical Consultant for US process and BELL ISP Tech Support Canadian process.• Providing technical assistance for members of an ISP with both Windows and MAC Operating• System.• Identifies and provides input on unique or recurring customer problems Knowledge, Skills and• Abilities• Expert knowledge of supported tools, services, applications and customer procedures.• Communicated directly with different support group as required• Providing feedback for inbound agent teams on ownership and educate about process change if• required.• Familiar with systems management concepts, processes & standards, capacity/performance management & tuning, and storage & network management

Bengaluru Area, India

• Hired as Technical Engineer.• Troubleshooting hard core HP Laser jet and Multifunction Printers for Business Customers.• Coordinating with Onsite Engineers and guiding them to resolve the Technical Queries of the printers.• Replacing parts by sending an onsite tech based on troubleshooting done over the phone.• Involved in training the new hires with the process• Monitoring the high priority tickets constantly.• Call Back the Business customers and ensure resolution and resolve issues which is unresolved by• inbound agent. Taking ownership for unresolved calls and escalate it to L2 or manager if required.• Provide process training to the new hires in the project• Monitoring remote printers in Australia.• Assist with level 2 and 3 support coordinating and assisting other IT departments to resolve issues• Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning• Building training materials for Printer troubleshooting and performing training sessions with site administrators• Manage the workload for all development and research.