Emmanuel Louison Email & Phone Number

Newark, New Jersey, United States

The Job responsibilities include but are not limited to, assisting the Development team with deploying daily updates to healthcare HIPPA applications. Working daily with the development team providing reports, as well as assistance with daily script deployments. Creating reports to view changes needed for upcoming application changes and making sure information shared followed the HIPPA Compliance.● Using the Atlassian Jira, Issue & Project tracking software.● Using TopDesk for issue tracking, and request assignment to our developers.● Running & Editing SQL Queries daily.● Working and resolving issues appearing on the Application Team’s Kanban board.● Creating reports and working with the development team on Daily application deployments, and updates.● Managing two HIPPA Compliant Applications

Miami, Florida, United States

The job responsibilities include, but are not limited to, providing technical support to all corporate employees over the phone and in-person to assist them with day-by-day job functionality and productivity. Managing active directory by creating object groups, and regulating user permissions and access to the corporate network. Managing two-factor authentication methods for controlled substance e-prescribing.● Working with ServiceNow Ticketing System to handle over 100+ Tickets a day● Using Excel to manage user information and authentication to E-Prescription Software.● Preside over employee mobile device security and data control with Airwatch, and Wandera.● Administering user VPN access using Symantec VIP and Cisco AnyConnect application● Control Corporate Email account access on corporate, and personal devices using Office 365.

Florida

My job responsibilities include, but are not limited to, providing support to over 25000 users and supporting over 100 applications and services. Managing Queue of ITIL requests and handling them based on urgency and priority. Managing the corporate Cisco Unified Communication tool to create and re-assign all Cisco IP Phones.● Worked using Remedy Ticketing System to handle over 100+ Tickets a day● Assisted in Office 365, IT Chat, Cisco AnyConnect, and ServiceNow integration.● Scored 98% in Customer Service Satisfaction Surveys

Homestead, Florida

· Unloading and loading ups truck in a quick and responsible manner.· Sorting color coded packages quickly and effectively.· Training newly hired employees.· Assisting with packages delivery with ups driver during peak hours.· Collaborate with co-workers to ensure customer satisfactions

Full Stack Development, Computer Engineering, 4.0

6-month full stack development course.

Associate Of Arts (Aa), Computer Engineering, 3.0

Associate'S Degree, Computer Engineering