Manager of Customer Success Department- Monitor all customer support tickets, tasks, queues and communication to ensure satisfaction from customers within Brand’s guidelines- Developed all department workflows and systems; responsible for team training and team’s extensive level of knowledge across all marketing solutions- Manage department of Account Managers ultimately responsible for company’s second-to-none customer service delivery - Create and execute processes around new workflows, programs and products for Account Managers to interact with Media Buyers, Accounts Payable, Production and Marketing Assistants- Interview, hire, manage and mentor all team members including Team Leads- Meet and exceed all client Service Level AgreementsManager of Media Buy Coordinators - Current Position- Manage Media Buy team responsible for negotiating traditional media buys, direct mail and coordinating events for local business owners- Create, implement and train team around all media buy procedures in order to ensure seamless hand offs between Traffic Coordinator, Production Designers, Customer Support and Accounts Payable Manager of Marketing Assistant Department / Partner Support- 07/07 to 04/15 -Managed Marketing Assistants responsible for customer service-Successfully managed department that maintained: 98% Positive Customer Satisfaction Rate - Industry Standard 86% First Response Time Under 2 hrs - Industry Standard 23 hrs 88% Number of Tickets Solved on 1 Touch - Industry Standard 82%- Provided innovative solutions to ease program adoption with existing clients Manager of Digital / Local Search Team - 07/13 to 09/14 Marketing Assistant / Account Manager- 04/07 to 09/13Won Team Player of the Year award consecutive years

Worked with clients to create and design marketing assets for their direct mail campaigns. Utilized Adobe Creative Suite applications including Photoshop, InDesign, and Illustrator on a daily basis. Programmed templates with variable data using PageFlex.