Manoj Kumar Email & Phone Number

Bengaluru, Karnataka, India

Work alongside the team to create a plan for social media strategies monthlyAssist in the growth of the brand by raising awareness through various social media platformsMonitor postings to ensure brand message is constant from the terminology used to images postedAid in the daily aspects of promoting the businesses campaignsInteract with followers and potential customers by communicating and answering questions through the company's social pagesAssist in implementing plans to increase followers on popular social media websites such as Twitter, Pinterest, Facebook, YouTube and LinkedInOversee the creating and implementation of a monthly editorial which included monthly sales objectives and initiativesHelp create content as dictated by the monthly editorial calendar to promote sales, blogs and productsInfluencer Marketing - Getting in touch with influencers on instagram, for brand colloborations, helped our client get brand visibility to relevant target audiences.Content Creation - Well versed with canva designing, i.e. Marketing posts, Polls, Quizzes, Instagram / Youtube Reel Content & GIFs. Designed banners for website blogs and website content.Expertise in handling clients from various industries such as Food & Beverage, Real Estate, Employment Verification, Supermarkets, Travel, Healthcare, Interiors (Bathroom Glass Partitions), Wedding planners, Education, Market Research, ERPs Etc.Managed paid campaigns for brand awareness, engagement, Page likes, lead generation with both daily and lifetime budget allocations on Meta Platform.Applied the AIDA framework (Awareness, Interest, Desire, Action) to enhance audience engagement and conversion.Prepare monthly social media reports focussing on page insights, which talks about the page views, post reach, post engagement, number of likes, niumber of followers, etc on each socail media platform.

Bengaluru, Karnataka, India

Working on marketing through social media, emails, content, blogs and other tools.Working on market research and assisting the marketing team in day-to-day tasks.Working on creating marketing strategies and increasing website traffic.Working on daily submission of the report to teamFacebook marketing | Instagram reels | Youtube shorts | Business development | Online listing | Zoho social handle | Linkedin marketing | content marketing | content writing | E-mail marketing |

Bengaluru Area, India

Sr.Associate Client services | Blendid support Associate | Stretch role trainer.HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the Employee Resource (ERC), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Seattle, WA, Bangalore and Hyderabad, India to provide for follow-the-sun support of these key activities.ResponsibilitiesVerify and perform data entry in multiple systems. look for vacancies in the data for correction or further analysis.Analyze and audit data for accuracy. Resolve and /or escalate to the stakeholders team as necessary.Provide accurate and timely response to inquiries adhering to SLA's.Understand and anticipate the downstream impact from changes to time and attendance or pay impacting systems.Understand impact of changes in Peoplesoft system and how these will impact internal/external interfaces.Strong in process management and data management Track measure and report on Service level agreements metrics.Receive & log all queries received through email in Panorama / Trouble Ticketing toolResponsible to work on Ticketing to resolve the queries received from the employeeResponding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.Adhere to defined processes and ensure delivery in accordance with set quality standardsThorough knowledge of policies & processes for multiple Customers groupInnovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologiesIntegrity and discretion in dealing with sensitive information and ensure data privacy at all timesTake ownership for query resolution and individual metrics

Bangalore, India

Print Advertising | Magainze advertising | Radio Advertising | Events & on-ground activations |Digital advertising Marketing Skills:Ability to develop media strategies & Customize solutions for brandsExpanding revenue opportunities by increasing existing business & devise strategies to pitch in new business opportunities using data and analytical toolsUnderstand the demographic profiling of the state (Market),consumerism and consumer preferences and habits,brand objectives and requirements by analyzing data available from research studies and build revenue models for promoting the various media products from the Eenadu group.Sales Skills : Excellent communication skills,interpretation skills,ability to handle multiple tasks & emerge as swift decision makersUndertook sales calls for understanding and interaction with advertising agencies and clients(advertisers).At the advertising agency end,need to interact with media planners,media buyers,account planners,operations & billing departments and at the advertisers end its mostly with the brand managers,marketing heads or proprietors.Worked closely with the Tech and Operations Team to ensure successful smooth delivery of services to clientsPublic Relationship Skills:Ability to build & establish a strong relationship network in the market,with the brands,advertising agencies and other media houses.Conceive innovative ideas for print,Digital,events based on the clients requirement & budget.

Bangalore

Served as IT recruiter for Pharma companies & handled business development for Vita 360

Bangalore

"operations executive " | "Social media executive " | "Dispute consultant"| "Quality Asurance" | "Complaince Audit" | Point of contact for emails and chats team | Seller support executive | Team Leader & Operations Trainer | Returns AnalystJoined as a "operations executive in Assistant buying team" Additional roles includes handling bulk gift voucher orders for corporate's.Worked on customer support projects such as email support, chat support and social media.Served dispute management team for seller support.Served social media team, handling facebook and twitter handles of the companyReturns management team [ 2014 - 2016 ]-Identifies system and workflow improvements to enhance the team's efficiency Organizing work flow and work schedules for specialists reporting.-Establishing work procedures and processes that support organizational and departmental standards, procedures and strategic initiatives.-Providing direction to team to ensure that customer support queries are answered in a timely, efficient and knowledgeable manner.-Received wow spot award & individual extra miler award for exceptional contrubutions to the team-Stretch role team leader, handled a team of specialists in service recovery, expertise wtih handling customer escalations and return related queries. -Responsible for training and mentoring new members of the returns management team.-Contributed to the development of customer service strategies and plans.-Involved with mobile exclusive product launches campaign and Point of contact with major brands ( Xiomi, Motorolla, Lenovo, Gionee, Micromax, Samsung, Apple etc ) for product returns.-Took up responsibility for handling projects like technical visits and mobile quality checks in warehouse. -Subject matter expert for smart check project that was launched to detect defects in the smartphones, A remote access tool built by Xcalibur group which helped our customer support representatives give on call resolutions to customers.

Bengaluru Area, India

"Worked closely with the training and development team, understood how training was imparted to corporates. Did a study on employees perception towards training & development at the United Breweries

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, General

Bachelor'S Degree, Bachelor Of Business Management, Human Resources Development & Industrial Relations

Higher Education, Icse Board

Activities and Societies: Represented the school in under 15 & 19 cricket tournaments.