Manoj Kumar Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

🌟 Excited to Lead at ServiceNow! 🌟Since stepping into the role of Manager of Recruiting Coordination Operations (APAC/EMEA) at ServiceNow, I've been privileged to drive impactful change and foster a culture of excellence within our team. 🚀🔹Leadership: Leading our talented recruiting coordinators, I prioritize their growth through feedback, development opportunities, and empowerment.🔹Process Improvement: Identifying and implementing process enhancements, I optimize our operations to support global hiring goals and elevate the candidate experience.🔹Partnership & Advocacy: Building strong relationships with regional leaders and advocating for change, I ensure alignment and collaboration across diverse teams and functions.🔹Data-Driven Decision-Making: Leveraging data analytics, I drive evidence-based decision-making to achieve hiring objectives and measure process effectiveness.Excited for the journey ahead, I'm committed to driving positive change and making a meaningful impact at ServiceNow. Let's connect and collaborate! 🌟#ServiceNow #PEC #Recruitment #RecruitmentOperations #Leadership #Innovation

Pune, Maharashtra, India

• Collaborated with key stakeholders, including the Director of RecOps and the Director of the Central Enablement Team in Seattle• Managed global demand and capacity planning for the Recruiting Operations team• Led the transition from a ratio-based RC Demand Model to a demand-based approach• Communicated monthly/quarterly demand and capacity planning insights to stakeholders• Proactively identified and addressed significant business issues, conducting in-depth analyses• Crafted narratives influencing business direction, including MBR, narratives, and operating plans• Oversaw the shift from a recruiter-centric RC staffing model to a demand-centric one

Luxembourg, Luxembourg, Luxembourg

• Collaborated with key stakeholders, including the Director of RecOps and the Director of the Central Enablement Team in Seattle• Managed global demand and capacity planning for the Recruiting Operations team• Led the transition from a ratio-based RC Demand Model to a demand-based approach• Communicated monthly/quarterly demand and capacity planning insights to stakeholders• Proactively identified and addressed significant business issues, conducting in-depth analyses• Crafted narratives influencing business direction, including MBR, narratives, and operating plans• Oversaw the shift from a recruiter-centric RC staffing model to a demand-centric one

Bengaluru, Karnataka, India

• Worked in conjunction with stakeholders such as the Director of TA India and APAC Collaborated with key stakeholders, including the Director of TA India and APAC• Led the ACES (Amazon Customer Excellence System) project team• Translated strategy into actionable operational plans, improving systems, tools, and processes• Managed large-scale recruitment projects across India Operations and Compliance Operations• Fostered strong partnerships with internal and external teams, emphasizing process enhancements• Defined project scopes, timelines, costs, and risks supported by data-driven analytics• Implemented governance through data and reporting, enhancing centralized reporting and reducing manual tasks• Benchmarked best practices with organizations regionally and globally, such as AWS, Consumer, and Devices• Drove increased utilization of existing recruitment tools, including JSQ and APSSKey Achievements:• Improved JSQ efficiency, revamping 1200 Job Specific Questions with a ~65% increase in CV screening• Raised APSS adoption from 15% to 90% in Compliance Operations and 70% in India Operations• Launched Hands-off-the-Wheel L3 hiring strategy, reducing interview loops and potentially saving ~5000 interviewer hours annually• Optimized Hiring Candidate Offer Tracker, saving ~215 recruiter hours by reducing manual work• Automated Pages 0 and 1 for quick access to MBR and QBR metrics, promoting a Data-On-Demand culture• Developed Tableau reports for Diversity, Candidate Experience, and Campus URC, later transitioning to QuickSight• Led the centralization of the Recruitment Coordination team, enhancing efficiency and candidate experience

Pune, Maharashtra, India

• Supervised recruitment operations, focusing on process enhancement, system administration, compliance, streamlining, and automation• Served as a talent acquisition advisor to regional and global leadership, aiding in the execution of strategic TA endeavors• Established robust collaborations across HR functions such as Business Partners, HRIS, and C&B• Oversaw the recruitment process, from requisition to candidate management, analytics, governance, and adherence to regulations• Collaborated with the Global Corporate Application team for ongoing system enhancements• Engaged in process refinement and standardization alongside TA and HR Operations• Addressed issues and monitoring operational risks for recruitment partners• Spearheaded internal job posting (IJP) recruitment, encompassing screening, selection, and criteria management• Managed vendor relationships, including assessment, contract negotiation, financial transactions, and performance evaluation• Assumed the role of a functional project manager for relevant initiatives

Pune, Maharashtra, India

Key Achievements:• Developed a global Taleo guide for employees and managers, resulting in global implementation• Implemented the Conduent/MyHR case management system for the TA team, streamlining interview scheduling• Successfully executed an offer automation project for India and APAC• Managed implementing and overseeing Micro and Beeline, introduced a global Recruiter scorecard to assess workload utilization • Leveraged advanced tools like Advanced Excel and Tableau for global reporting and analytics• Achieved 8 consecutive years of zero non-compliance in all internal and external audits• Optimized systems, tools, and processes, transitioning from paper-based to automated workflows using Taleo• Spearheaded a global employee referral program, identifying policy and system configuration gaps• Created a vendor scorecard to assess performance and maximize results through strategic vendor management• Streamlined volume hiring processes, reducing administration time by implementing a video-proctored, mobile-enabled solution• Supported revising internal hiring and employee referral policies, enhancing processing times and alignment with market standards.• Developed advanced reporting capabilities for senior management• Oversaw the transition of Beeline to the procurement team, focusing on permanent hiring• Supported the Candidate Contact Program to enhance the candidate experience through automated email communication• Successfully executed a project for executive referral and LinkedIn program, attracting high-level candidates and filling 7 VP and above roles within 2 months• Enhanced internal hiring processes for improved audit compliance, record retention, and reduced timelines• Managed global projects: Eightfold, Service NOW, and Oracle HRMS implementation, to support remote HR processes and digitization

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

• Collaborated on Manpower Planning and budgeting, devising phase-wise workforce deployment plans and overseeing execution• Spearheaded efficient sourcing methods via social media platforms like Facebook and LinkedIn• Managed end-to-end recruitment by reducing lead time and costs through strategic sourcing• Oversaw HR operations, including employee appraisals, goal setting, performance evaluations, and payroll processing• Utilized HRMIS, crafted recruitment dashboards, and presented monthly/quarterly reviews• Orchestrated employee engagement initiatives like team meetings, quizzes, and HR events• Facilitated the rollout, enhancement, and automation of HR processes within the People Services Centre• Managed various processes, including payroll, employee insurance, exit formalities, and database management• Transitioned to People Services Centre, Corporate - HR Employee Benefit VerticalKey Achievements:• Conducted essential role mapping in collaboration with department heads to establish a readily available candidate pool, resulting in an efficient talent pipeline and decreased time-to-hire• Designed various templates, including the Job Application Form, Interview Screening Form for initial evaluations, Panel Interview Assessment Form, and the Refer a Buddy program to expand our real-time candidate database

Patna Area, India

Gurgaon, India

• Oversaw recruiting and talent acquisition for Finance, Commercial, Supply Chain, Admin and facility roles across different bands (F, 1, and 2)• Initiated sourcing strategies through channels like IJP (Internal Job Posting), online job portals (Monster and Naukri), and consultant engagements while upholding quality standards and managing Recruitment Lead Time• Employed diverse candidate evaluation methods, including initial phone interviews, preliminary screenings, and face-to-face interviews• Coordinated interview logistics, conducted thorough reference checks, negotiated compensation packages, extended job offers, and maintained HRMIS for recruitment and attrition reporting• Collaborated with the HR Ops & Admin Team to ensure seamless onboarding procedures for new recruits

New Delhi Area, India

• Orchestrated Recruitment Events for prominent clients, including ABB, Accenture IDC, Adobe Systems, Bank of America (BOA), Computer Associates (CA), Cognizant (CTS), Aricent, Google, HSBC, ITC, National Stock Exchange (NSE), Symantec, Union Bank of India (UBI), United Bank of Switzerland (UBS), and others• Directed client-specific initiatives encompassing campus and off-campus recruitment, walk-in interviews, online assessments, event logistics, liaison with local teams for optimal service delivery, data analysis, report generation, billing, and expense tracking• Spearheaded pilot projects for notable organizations like UBS, National Stock Exchange, and Bharti Retail (Bharti - Walmart), and played a pivotal role in the largest pilot project for Bank of America

Pgdhrm, Human Resource

B.Sc.It., Information Technology

Diploma Of Education, Computer Education