Manoj Kumar Email & Phone Number

• Provide technical suppport into 24X7 to users for resolving IT related issues with SLA.• Troubleshooting for WSUS and Mcafee Epo Antivirus updation on floor.• Supervise complaint ticketing system and follow timely resolution of all work orders.• Providing to support for all types of application, softwares and hardware issues.• Maintain inventory of all production floor with proper details.• Co-ordinate with clients for any IT related issues or escalation.• Knowledge of Active Directory, DNS, DHCP,WDS.• Installing and configuration Active Directory, DHCP, WDS (Sysprep image)• User, Hostname, OU, domain creation, deletion.• Outlook configuration, repair and troubleshoot (POP3) and microsoft exchange.• Sharing, permission on Folder and users.• Supporting Network team for tracing, troubleshooting and resolving network issues.• Giving technical support to NOC and Wintel team for 24 X 7 environments.• Configure Avaya IPVC Phone.• Implementation of Host Monitor by PRTG & ping Plotter to monitor backbone links.• Managing voice and data VLANs.• IP Printer local printer Sharing and attach in client machine.• Assisted in discovery, research and resolution of technical issues.• Monitored and responded phone and e-mail requests for technical support.• Installation and troubleshooting of various softwares like CRM Applications , Avaya One X, Varient, CMS, etc.

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  Delhi University

  Arts