− Trust & safety moderation of in-house social media app TikTok.− Controlling and preventing community guideline violations− Managing latency, productivity and quality.− Moderation of videos, audios, texts and images.

− Worked on pilot tasks of on−boarded new clients− Creating and negotiating task benchmarks to ramp up the business− Setting Up the SOPs for all processes− Imparting technical training to new joiners and managing the team.− Communicating with Clients via Outlook and Chat applications.− Involved in Client retention & continuous improvement of the service

− Worked on Quality Controlling and Problem solving.− Ensuring compliance with Company policies and regulations.− Strong data analysis and High level of Attention to Details.− Implemented new ways to improve efficiency and streamline operations.

− Processing insurance data into various Agency Management systems.− Policy renewal, endorsements, claims management & processes− Creating quotations for personal and commercial clients.− Working on Direct Billing, Agency Billing and Account reconciliation− Escalation handling and management.− Communication with Clients via Outlook and Chat applications.

- Mortgage processing & payment verification, - Reckoning, loan status & Assignment chain verification- Online research for retrieval of documents.