To define and understand client needs in Retail Domain (ERP Solutions, POS Solution & IT infrastructure) and propose suitable solutions as per client requirements in terms of ERP solutions and Infrastructure. Support business development activities to drive business growth and act as a Subject Matter Expert on Retail projects. Provide RFP response to clients. Propose new business Intelligence strategy with Interim Solution and advanced Analytics. To produce ‘client ready’ versions of materials/presentations, which clearly answer business needs. Analyzing clients legacy systems and proposing solutions suitable to their requirement and environment.

Responsible for managing entire IT Infrastructure which includes Data center , Virtual Servers, Desktops ,POS, Networks and application support (SAP, IS Retail) of 145 locations having stores ,Offices and warehouses. Managing a 20 Member team who supports Application, Hardware & new store roll out. Implimenting and managing the Omni channel project. Discovering & delivering technology solutions, implementing IT enabled business change, evaluating emerging technologies & road maps for the business. Managing risk and compliance, design & implement IT policies, Licensing and asset management. Anchor all new projects and Integration. Co ordination with Group IT team for implementing central initiatives . Analyze the requirements of the business and procurement planning , Evaluating different vendors and POCs for multiple projects, Formulated and managed IT budgets and resource allocations , Imparting training to all end users in their respective modules. Creation and implementation of SOP’s. Setting up IT infrastructure for new locations. Contribute to continuous growth in Team Performance. Vendor management for procurement, AMC and support. Anchoring the Tablet and mobile application project .To make sure that the SOD & EOD process is completed as per SLA to ensure that no revenue leak and also the inventory is updated on time.

Responsible for managing IT department of GMR Maldives International Airport. Which hardware, software, application and network configuration, shop floor IT management. Smooth functioning of IT systems, Handling Duty free business interms of IT which includes POS Machines, Scanners, EDC machine, handling Servers & Domain controllers. Managing entire LS Retail and Navision application, Data flow from the POS machine to the back office server and to HO server, Active Directory management. Have to anchor all new projects Integration with duty free and airport. Co ordination with all departments to understand their requirements and incorporate the same in ERP. Make sure that all the 3 shifts IT operations are running smooth and ensure the seamless of data flow across the systems

Handling IT Operations of Karnataka circle which is having 180 supermarkets & 6 DC, office locationsProvide Level 2 support and facilitate Level 1 support on LS Retail Navision and IT Infrastructure issues to assure that stores are able perform sales operations and warehouses/Zonal offices are able to perform day-to-day business operations. Facilitate and assure new Stores roll out activities related to IT infrastructure and application are completed as per business plan. Support implementation of Central IT initiatives. Project management in terms software & hardware implementation and migration. Setting up new stores and Warehouse locations. Co ordination with all departments to understand their requirements and incorporate the same in ERP. Defining the functional and technical requirements for the business. Valuating different vendors and POCs for multiple projects. Creation and implementation of the SOP’s. Imparting training to all end users on their respective modules. Manage IT budgets and resource allocations, Close all the downtime calls on priority to enable the business run smoothly. Co ordination with the software and hardware vendors, Procurement of all IT related equipment (Price negotiation, AMC) and Asset management ,Database management at stores and warehouse, scheduled Backup of the database server at stores and warehouse.Upload all the masters in the server (Item, promotions, slab offers, price etc.) .Day to day monitoring and update of sales and inventory to the server (SOD & EOD)

Job involves administration and maintenance of IT infrastructure , Network, computers, router switches, firewall, windows 2003 Domain Controller running WINS, DNS DHCP, and IIS. SENDMAIL & Apache server in Linux, Maintenance of Database server (Oracle 9I on Red Hat Linux AS3 with RAID5). Client side ERP Maintenance and troubleshooting, Daily Backups, Virus definition updates (Symantec Norton antivirus). Monitoring of servers. Coordination with hardware and software solution vendors.

Job involved in the configuration and maintenance of Cisco 2500 series router, leased Line Modems and backbone for the development division. Actively involved in the installation and maintenance of servers and systems in our organization, administering a Windows 2000 network containing around 100 systems, Windows 2000 server, Redhat Linux 8, and NT Workstation 4.0 & Windows 98, XP Microsoft Exchange server 2000, Microsoft ISA server)., Also maintaining, Web Server (IIS 5.0), Mail server. Responsibilities include Monitoring the network, Implementing network security for the various servers and Troubleshooting common network problems. Installed and configured VPN network.

Responsible for installation configurations and troubleshooting of computer hardware and peripherals at various customer sites. Installation of operating system and software on all platforms. First level diagnostics of monitors, printers and power supplies. Posted as a resident engineer/IT supports engineer at IIMA Ahmadabad. Independent accountability of complete maintenance of more than 150 computers