Sr Desktop Engineer –L2 & Support Engineer at M/s. Emirates Refining Co (ERCO), IFFCO Group of Company, Sharjah - U.A.E.Working as one of Helpdesk Support and Network engineer with maintaining 1500 desktops and 700 laptops alongwith Printers, Scanners and MFPs.Familiar in handling and interacting with VIP’s and End user clients.Maintaining Network Devices which includes Cisco L3 devices like 4510R and 4506E, 100 Cisco Access Layer & ML switches like 2960-3560-3750, Cisco Wireless LAN Controller and Access Points, Proxim Wireless devices for (WMS).Creating and managing VLans and Access Lists.Hands on –Configuring and Troubleshooting Cisco Routers series like 1800 and 2800.Hands on – WAN configuration like ISDN, Leased Line (RIP-V2, OSPF, BGP and EIGRP Routing), MPLS (IP VPN), ADSL Internet line.Hands on – Configuring and troubleshooting Network Monitoring tools like NetFlow tracker, StealWealth, Manage Engine Netflow Analyser and SolarWinds.Hands on – Configuring and troubleshooting Network Optimization device like Riverbed Steelhead. Maintaining 12 Riverbed devices globally across the company.Co-ordination with ISPs for day to day problems and Co-ordination with Vendors for I.T related materials repair and purchase as & when required.Maintaining Video Conference Devices (Polycom) and WebEx Teleconference Support for clients.Configuring and Troubleshooting of Blackberry, IPad/iPhone, Samsung smartphone devices.Maintaining CCTV cameras and NVR systems (Galaxy)Maintaining Access Control System Devices and Server (Galaxy)Oracle Warehouse Management System support in Handheld devices and Vendor EscalationFamiliar with documentation and Inventory maintaining.Hands on – Windows 2003/2008 server Active Directory services (user rights and policies)Hands on – lotus notes Version 7 and 8 client configuration and troubleshooting.Hands on – IP Phones setup like Mitel, Alcatel and CiscoHands on – Blackberry device configuration and troubleshooting