Salesforce Administrator & Developer
New York, Ny, Us
RESPONSIBILITIES:Manage the technical aspects of Salesforce.com CRM application (Service Cloud Lightning, Sales Cloud)Develop and maintain Visualforce, Apex, and Integration tools to other third-party solutionsDesigned and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for the bulk of data using Data Loader, Workbench, Import wizard.Implement feature sets using standard and custom objects, triggers, user roles, security, profiles, workflow rules, Permission Set, Process Builder, email alerts and templates, and campaigns.Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.Integrating Service Cloud with a third party app like Redmine and our company support portal with Case Object.Integrated new tools such as Get feedback, ZoomInfo, LinkedIn, and Discoverorg for increased lead quality and to know the customer feedback Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business Worked with Dynamic Apex to access sObjects and Fields describe information, execute dynamic SOQL Maintain the functional areas of data management, monitor end-user usage, and security and ensure data integrity across all systems. Support and train new end users on the Salesforce.com applicationsParticipate in cross-functional teams that address strategic business issues. Created and updated users, reports and dashboards to track pipeline/stages for management visibility and use to monitor data quality and integrity.