Manpreet Gill Email and Phone Number

:-• Attracts potential customers by answering product and service questions; suggestinginformation about other products and services.• Opens customer accounts by recording account information.• Resolves product or service problems by clarifying the customer's complaint; deter-mining the cause of the problem; selecting and explaining the best solution to solvethe problem; expediting correction or adjustment; following up to ensure resolution.• Recommends potential products or services to management by collecting customerinformation and analyzing customer needs.• Troubleshoot and provide courteous and professional technical support to ensurecomplete customer satisfaction for existing & New Shaw Direct customers.Page | 1• Recommend modifications or enhancements to our current hardware technology.• Evaluate customer accounts and suggest applicable upgrades.• Contributes to team effort by accomplishing related results as needed.• Resolve all Billing related queries and issues.

Providing excellent Customer Service by practicing a 3 Meter Rule.• Assisting Customers in finding merchandise.• Showing a high sense of urgency with all assignments.• Following proper procedures for handling claims merchandise.• Providing assistance to the front end Associates with price checks.• Keeping a clean and hazard free work area. Maintaining clean modular’s and Zon-ing.

Manage work profiles/portfolios of the artists associated with Indian Idol 5, X factorIndia, India’s got talent, etc.• Coordinate with the actors and the advertisers/organizers for live shows and events.• Travel within and outside India as a celebrity manager.• Getting new talent associated with the firm and booking appointments.• Design documents and cost estimations for projects and document filing.

Conduct field work.• Work on the set and help in set designing.• Getting the scenes approved from the creative head.• Read and finalize scripts.• Work on the look of each character along with the stylist.• Coordinate with channels.• Coordinate with actors.• Conduct overall research with the team for the development of the project.

Attend and screen calls for the GM, also attend to customer queries and settle them.• Arrange and coordinate meetings.• Handle incoming and outgoing correspondence on daily basis, and maintain recordsof the same.Page | 2• Preparation of Presentations, Job Cards, Quotations, Invoices, Receipts, Purchaseorders, Delivery notes,ordering supplies and maintaining records etc.• Handle Petty Cash & update the Finance Dept. about the same.• Maintain the Daily Attendance record for the office Staff.• File all the relevant papers & maintain the same.• Keep custodian of the company’s confidential files.• Help maintain healthy relations between the organization and customer.• Open, sort, read and analyze incoming memos, faxes, emails and reports in order todetermine their significance and plan their distribution. Prepare outgoing mail.

Lead direct reports for achieving goals set by the company.• Proactively manage the team so that the issues are resolved as appropriate.• Reviewed performances and delivered timely feedback in a positive manner so as tomanage performance of the team.• Shared Knowledge with the colleagues and the team as to propagate a “winningteam” approach.• Ensured that the team has met and surpassed the stipulated productivity and qualitystandards with the necessary quality checking as per the Client Expectations.• Resolved function related issues in a proactive manner.• Was nominated by the client to visit the client site in Houston, Texas to learn the callout process and identified that another process (Life of Loan) could be brought toOcwen which helped in a further increase in the company revenue.• Successfully transitioned the Life of Loan and call out process to India to the satis-faction of the client at Stewart Mortgage.