Manpreet Kaur Email & Phone Number

• HR leadership role with key focus on Strategic HR Business Partnering, Process Excellence, Policies & Compliances, Change Management, DE&I. Assisted in improving HR systems, data management, and process optimization.
• Designed and implemented various people policies within the organization in line with industry benchmarks and labor laws.
• Reviewed and Revamped key company policies, including Travel & Expense Policy, Reward-in-kind policy, Relocation policy, to ensure financial prudence and compliance.o Revamped corporate credit card policy, decreasing.
• Led multiple shared services projects in collaboration with cross-team stakeholders with focus on process optimization, cost efficiency, and service excellence.
• Worked effectively across teams – Business, HRBPs, Shared Services (Payroll, Procurement, L&D, C&B, Staffing, Hiring, Legal) and Talent functions to provide HR support to employees and drive compliance, operational.
• Data Analysis & Reporting: Led HR analytics team, providing analytical reviews and delivering actionable insights through management reporting and analysis.

• Led business intelligence function responsible for gathering reporting requirements from leads, perform cross-functional data analysis with actionable business insights on headcount, attrition, learning hours, and.
• Developed and presented comprehensive dashboards, saving $30K annually by creating in-house solutions.
• Re-modelled quarterly business review (QBR) model, reducing 16 dashboards to 2, maintaining leadership insights.
• Increased training penetration from 23% to 78% and average learning days per individual from 0.4 to 1.2 through strategic L&D efforts.

• Led multiple teams within Global People Center including Business Intelligence, Helpdesk and initiatives.
• Improved helpdesk metrics from 17% to 99% by implementing process re-engineering, training, and system enhancements.
• Transformed business function from being person dependent to process dependent through multi-skilling teams and creation of process framework and SOP documentation.
• Successfully administrated the organization-wide Engagement survey, improving participation rates from 83% to 90%.

Gurugram, Haryana, India

• Collaborated with leadership to design and develop e-learning solutions for senior management, enhancing project management and delivery capabilities.
• Managed learning needs analysis, instructional designing, content creation and visualization.

New Delhi, India

• Led team of instructional designers and graphic designers, developing learning content for ILTs, WBTs, and blended learning.
• Spearheaded end-to-end project management for creating content for global learning portals like Books 24x7.com, Prudential Financial Services, SmartSchools, and Ericsson Academy.
• Collaborated with subject matter experts to identify project scope, apply instructional design strategies, and create impactful learning materials.

Master Of Business Administration (M.B.A.)

3-Year Diploma In Computer Applications

Bachelor'S Degree, English And Economics