Manpreet Kaur Email & Phone Number

New Delhi, Dl, In

HR leadership role with key focus on Strategic HR Business Partnering, Process Excellence, Policies & Compliances, Change Management, DE&I. Assisted in improving HR systems, data management, and process optimization with focus on automation, self-service, and data-driven decision-making.• Designed and implemented various people policies within the organization in line with industry benchmarks and labor laws.• Reviewed and Revamped key company policies, including Travel & Expense Policy, Reward-in-kind policy, Relocation policy, to ensure financial prudence and compliance.o Revamped corporate credit card policy, decreasing late fee reimbursements by 99% (from EUR 20K to EUR 90 in 2023).o Streamlined corporate credit card dues management, achieving an 80% recovery (EUR 31K in 6 months).Operational Excellence & Optimization• Led multiple shared services projects in collaboration with cross-team stakeholders with focus on process optimization, cost efficiency, and service excellence. • Worked effectively across teams – Business, HRBPs, Shared Services (Payroll, Procurement, L&D, C&B, Staffing, Hiring, Legal) and Talent functions to provide HR support to employees and drive compliance, operational excellence, and employee experience. o Spearheaded contractor rationalization project, identified control gaps, redefined workflows, fixed processes, drove leadership alignment, resulting in reduction of contractor count by 59% and saving over EUR 2M.Management Reporting & Analysis (MR&A)• Data Analysis & Reporting: Led HR analytics team, providing analytical reviews and delivering actionable insights through management reporting and analysis. • Provided critical data reports on policy adherence, global attrition, people count, utilization, and promotions, facilitating informed decision-making by leadership.• People data management in various systems, including Oracle HRMS, HRIS, SAP, Taleo, ServiceNow, SuccessFactors, Concur.

Led business intelligence function responsible for gathering reporting requirements from leads, perform cross-functional data analysis with actionable business insights on headcount, attrition, learning hours, and performance metrics, and presenting to company leadership.• Developed and presented comprehensive dashboards, saving $30K annually by creating in-house solutions.• Re-modelled quarterly business review (QBR) model, reducing 16 dashboards to 2, maintaining leadership insights.• Increased training penetration from 23% to 78% and average learning days per individual from 0.4 to 1.2 through strategic L&D efforts.

Led multiple teams within Global People Center including Business Intelligence, Helpdesk and initiatives. • Improved helpdesk metrics from 17% to 99% by implementing process re-engineering, training, and system enhancements.• Transformed business function from being person dependent to process dependent through multi-skilling teams and creation of process framework and SOP documentation.• Successfully administrated the organization-wide Engagement survey, improving participation rates from 83% to 90%.

Gurugram, Haryana, India

• Collaborated with leadership to design and develop e-learning solutions for senior management, enhancing project management and delivery capabilities.• Managed learning needs analysis, instructional designing, content creation and visualization.

New Delhi, India

• Led team of instructional designers and graphic designers, developing learning content for ILTs, WBTs, and blended learning.• Spearheaded end-to-end project management for creating content for global learning portals like Books 24x7.com, Prudential Financial Services, SmartSchools, and Ericsson Academy.• Collaborated with subject matter experts to identify project scope, apply instructional design strategies, and create impactful learning materials.

Master Of Business Administration (M.B.A.)

3-Year Diploma In Computer Applications

Bachelor'S Degree, English And Economics