Mansee Shah Email & Phone Number

New York, Ny, Us

Spearhead analyses for large-scale client base’s complex integrations to other Infor products plus third-party integration, conveying concise customer feedback to relevant teams. Minimize errors monitoring weekly deployments schedules, reviewing findings with multiple teams, resulting in increased client satisfaction.Afford exemplary application and technical support to high profile clients including Toyota, Sonic, Denver Public Schools, Yale, Simplot, BayCare Hospital responding to function and product usage queries, customizing solutions.Cultivate trusted customer relationships proactively informing/demoing new product enhancements or existing features revisions.Successfully deliver client product customizations working in tandem with cross-functional teams to implement, document, and test.Ensure resolution of customer issues as a critical liaison between internal and external teams inclusive of Cloud Ops, Database Admins, Developers, Third Party integration teams.Build top tier teams interviewing and vetting potential candidates additionally mentoring junior analysts.

Dharampur, Valsad, Gujarat, In

Implemented and managing Salesforce products throughout the organization to manage interactions with donors and interested partiesManaging a team of 20 volunteers using Social Studio and Salesforce. Part of a team that helped raise over $4M for a hospital in India and ran events throughout the USA

New York, New York, Us

Pivotal role supporting internal and external clients managing pre and post-launch related technology issues for maidennation.com website.Resolved issues through identification and corrective actions initiation, partnering with engineers as required.Engaged clients partnering with CSS (Drupal) and POS (Shopify) as well as marketing company (MailChimp).Facilitated marketing partnerships with MTV, Glamour, Forbes, and Parents.Cultivated alliances with Gloria Steinem, Yoko Ono, Rachel Roy, Lauren Bush, and Clinton Bush Haiti Fund.Oversee content and updates across multiple social media platforms.

United States, Us

Partnered with CEO, CFO establishing and implementing strategies to create an online presence.Galvanized and built brand presence utilizing Google AdWords, Forms, Unbounce (A/B Analysis), WordPress, HTML, Facebook MailChimp, and numerous other tools.Improved online system conducting daily analysis and technical assistance for ongoing actions.

New York, Ny, Us

Worked with the Group CEO to create an online beauty product store Managed overseas developers for projectsDesigned GUI for interactive flash application that helps users create henna designsBuilt client-base in over 35 different countries and understand various shipping regulationsGave customer satisfaction a priority and solved problems by focusing on customer needsAssessed profitable product lines and expand them, while dropping less profitable lines of productsHandled managing paperwork for importing and exporting goods around the worldDesigned and maintained website with link to payment processorLaunched a product called “Kup Buddy” onlineHandled its social media marketing, selling, shipping and payment process

Stony Brook, Ny, Us

Worked as a Lab Assistant in Health Science Library inside Stony Brook University Hospital.

Bs - Information Systems, Information Systems

Elementary And High School