Mansour Ibrahim Email & Phone Number

Egypt

• Undertaking Business reporting, analysis & planning, and responsible for monitoring & reporting all company commercial KPI’s and comparing actual performance against both the company’s submitted budgets and operational.
• Defining and updating strategies & KPI’s with sales teams that drive growth for the company along with budget & operation plans KPI’s.
• Work closely with all sales & commercial operations teams and finance team, Participating in the preparation of yearly revenue financial plan for each budget cycle, & sales variable payout calculation through the.
• Prepare periodic reports & Analysis that will be aligned with Business requirements.
• Continuous monitoring for the performance gaps and budget deviation reasons, to direct the sales team to the most efficient actions and focused KPI’s that will enhance revenue performance
• Accurately analyze and collect data for various types of business reports

Managing group of Mobile Operators by acting as Regional Operators Manager & their single point of contact and coordinating with other teams and resources to assist the merchants in the targeted business area.· Align with the Sales and Merchants Account Manager on Partner needs.· Provide Partner with Technical SPOC and make sure Partner does the same. Any.

Cairo, Egypt

• Align with Sales and Presales on Partner needs.
• Provide Partner with Technical SPOC and make sure Partner does the same. Any change in stakeholders need a detailed handover and need to be communicated.
• Provide OAM with all the needed data to obtain Operator initial approval before integration & final approval before go-live actions.
• Maintain a frequent channel of communication with each account.
• Keep data accurate on pipeline.
• Update dashboard configurations accurately and quickly.

Egypt

Handling all communications and coordination between (Commercial, Marketing, Customer Care, Retail, sales and revenue assurance) as well the vendor management (Fawry, Bee, Masary, Amaan& all VAS Vendors) and the technology department to ensure that System / ADSL / Network outages / users & customers' problems are communicated & solved on timely manner.

Reesponsible for indoor building solutions installations & operations projects.- Building Etisalat WiFi hotspot network through variuos places accross Egypt through managing a team of technicians & sub-contractors that are responsible for 3G Home Repeaters, WiFi network installations & maintenances.- Support the teams technically and handling any problems.

Cairo

Ensuring targets are achieved via solving customer complaints and grouped Geo complaints as well as monitoring the Customer Experience through all the possible interfaces to be able to track any type of degradation that may affect the customer perception, giving recommendations to sustain performance improvement.* Daily follow up on pending technical.

10th Of Ramadan (A3 Factory) & 5th Settlement ( HQ )

- Working as a project manager leading the IT development team to execute Complaints & queries tracking system for all corporate accounts working with El-Sewedy Cables Egypt. - Communicate will all departments (Technical, Financial, Pricing & Sales) in order to reach final layout or desired interface.

6th Of October ( 6th Horizon Building ), Giza

Act as a frontline interface with customers of Vodafone Ireland Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard * Own and manage the client relationship: resolving calls efficiently and effectively.* Ensure service level.

Smart Village

To handle all the inbound calls of the Technical support queue to assist customers with technical inquires or problems related to 3G services & internet services including to reach the highest points of customers satisfaction.Key responsibilities: * BlackBerry, 3G services, Iphone & ADSL specialist.* Handle all incoming calls related of the technical.

* Working for the telecom ComCore department ( Fiber Optic Cables ).* Responsible for accurate preparation of Technical & Commercial offers and follow-up contracts to meet company targets while fulfilling customer needs.* Support sales team on proposal and solutions to customers.* Prepare solution proposals & Commercial Offers.* Support sales in tendering.

* Supporting Du mobile services in UAE.*Handles customer inquiries, complaints and billing issues with the highest degree of courtesy and professionalism needed to resolve customer issues within one call.*Offers alternative solutions, where appropriate, with the objective of retaining customers.*Handles business transactions in connection with the.