Mansur Ali Email & Phone Number

Gurugram, Haryana, India

* Perform regular audits of WhatsApp chat, counseling calls, and email communications to ensure compliance with established quality standards and protocols.* Provide constructive feedback to team members based on audit findings, fostering a culture of continuous improvement* Collaborate with cross-functional teams to identify process inefficiencies and.

Gurugram, Haryana, India

* Explain the hair transplant process in detail, including potential risks and benefits.* Collaborate with the medical team to develop personalized treatment plans for each client.* Provide guidance on pre-operative and post-operative care instructions.* Assist clients in scheduling appointments with the surgical team, ensuring convenient and timely access.

Gurugram, Haryana, India

• Handling entire app moderation’s including sensitive contents Pornography, Nudity, Violence, Human Trafficking, Bullying, Drugs, Alcohol, Gore, etc. as per policy and guidelines.
• Moderating contents with high quality speed with 100% accuracy rate.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Conducted meetings with colleagues to collaborate and review proposed policy suggestions.
• Handle complaints and reports with respect to users and community.
• Identify improvement opportunities in workflow by using daily data analysis and suggest solutions.

Jaipur, Rajasthan, India

• Worked as a customer support representative we are handling customer’s queries via calls and chat.
• Answering calls professionally to provide support live orders and queries related to user account including customers, restaurant partners and delivery partners.
• Escalate critical customer issues to supervisor to avoid serious issues.
• Handled queries related live and post orders include payment, account related issues.
• Resolved escalated customer issues by communicating with management team when necessary.
• Providing excellent customer services by efficiently resolving issues and responding inquiries.