Mansur Ali Email & Phone Number

Gurugram, Haryana, India

* Perform regular audits of WhatsApp chat , counseling calls, and email communications to ensure compliance with established quality standards and protocols.* Provide constructive feedback to team members based on audit findings, fostering a culture of continuous improvement* Collaborate with cross-functional teams to identify process inefficiencies and recommend improvements that enhance the quality and efficiency of patient communications.* Gather and analyze patient feedback to inform strategies aimed at improving the overall patient experience and satisfaction levels.

Gurugram, Haryana, India

* Explain the hair transplant process in detail, including potential risks and benefits.* Collaborate with the medical team to develop personalized treatment plans for each client.* Provide guidance on pre-operative and post-operative care instructions.* Assist clients in scheduling appointments with the surgical team, ensuring convenient and timely access to treatment services.

Gurugram, Haryana, India

• Handling entire app moderation’s including sensitive contents Pornography, Nudity, Violence, Human Trafficking, Bullying, Drugs, Alcohol, Gore, etc. as per policy and guidelines.• Moderating contents with high quality speed with 100% accuracy rate.• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.• Conducted meetings with colleagues to collaborate and review proposed policy suggestions.• Handle complaints and reports with respect to users and community.• Identify improvement opportunities in workflow by using daily data analysis and suggest solutions.

Jaipur, Rajasthan, India

• Worked as a customer support representative we are handling customer’s queries via calls and chat. • Answering calls professionally to provide support live orders and queries related to user account including customers, restaurant partners and delivery partners.• Escalate critical customer issues to supervisor to avoid serious issues.• Handled queries related live and post orders include payment, account related issues.• Resolved escalated customer issues by communicating with management team when necessary.• Providing excellent customer services by efficiently resolving issues and responding inquiries.