Customer Service Manager
Current-Assisted customers with inquiries, ticketing, and any special requests, ensuring a positive and seamless experience.- Managed the day-to-day operations of the transportation lot, including overseeing bus arrivals and departures.- Maintained the cleanliness and organization of the lot, ensuring a safe and welcoming environment for customers.- Addressed and resolved customer issues, complaints, and concerns in a professional and timely manner.- Collaborated with management and traffic control to develop strategies for improving customer satisfaction and operational efficiency.