Designed and documented complex solutions that required the participation of multiple organizations and contributed on the development of new technologies at AkamaiAdvised customers on how to improve their site performance and recommended best practices aligned with industry trendsMentored and trained Solutions Architect. Mentees received praises for their professionalism and some moved to leadership positionsLead the technical engagement in high level projects Managed global initiatives such as the Akamai Meet-Ups, a customer event attended by more than 500 people around Acted as the highest service escalation point for platform and production performance issuesImproved customer relationships by developing technical resources in the account; educating involved parties; providing good working habits; and designing solutions that addressed customer goals and concerns

Designed and implemented solutions that are aligned with customer’s Internet strategy and needs, are technically feasible with current and on-development technologies, and are maintainable and scalable over time.As an account team member, developed and strengthened the relationship with some of the largest Akamai’s customers.Trained and educated customers, new hires, and peers, including teaching Akamai University during the Akamai 2011 Customer Conference, the company most important customer event of the year; as well as in Spain.Maintained and improved complex technical solutions Solved customer’s technical issues using deep knowledge of Content Delivery Network (CDN) and Internet Technologies such as TCP/IP, HTML, and HTTP

Research Assistant for the Law and Taxation Department