Marc Phillips Email & Phone Number

Greenville, Sc, Us

United States

• Led the development of an advanced Network Health Dashboard utilizing Grafana, Tableau, Elk & OpenNMS monitoring over 15,000 devices and 100,000 interfaces.• Redefined the Architecture & Standards organizations, improving organizational and process efficiency leading to a more holistic approach to technology lifecycles.• Prioritized and led over 100 projects using tools such as Confluence, Jira, Azure DevOps.• Developed Configuration Enforcement tooling to perform config diffs against over 15,000 network devices to maintain up to date configurations standards and perform config refreshes. • Implemented a Lunch & Learn program with downstream Planning & Engineering teams to further develop technical and professional skills.

Greenville, South Carolina, United States

• Created the Software Lifecycle team responsible for planning, testing & implementing of software across 15,000 devices and 10 vendors. This team reduced the total number of unique software releases within the network by 50%.•. Established a Network Quality Assurance team and process responsible for device turnup and activation. This reduced operational MTTR by 15% per month.•. Engineered configuration templates for all transport devices reducing the engineering implementation time for new device & services by 75%.•. Led and managed the implementation of RADIUS using python across over 15,000 devices from multiple vendors. •. Utilized tools such as Confluence & Jira to track impact, work arounds & resolution for all software bugs/defects for more than 15,000 devices.•. Supported the automation of ticket creation and OTDR traces when suspected fiber events occur in the network.

Greenville, South Carolina, United States

•. Revamped the Transport Standards documentation repository, known as the Playbook, by integrating embedded video for visual and auditory reference.•. Enhanced the Confluence Playbook by incorporating advanced HTML and JavaScript functionalities. •. Initiated cross-organizational meetings, Lunch & Learns, and specialized training sessions to highlight the significance of the Confluence Playbook as the central documentation hub. •. Responsible for record increases in user engagement, based on unique views of the Playbook, from 30,000 to over 70,000 per year.•. Implemented the use of third-party optics in devices across multiple hardware & optics vendors. Third-Party Optics now account for over 80% of the optics used in the network, on average bringing a cost savings of 60%.•. Supported and lead the implementation of the first ZTP deployment in the transport network, now used for more than 30,000 CPE devices.

Greenville, Sc

•. Contributed to the development of the comprehensive standards documentation library, known as the Playbook, utilizing Confluence & Jira.•. Organized the structure of the Playbook to align with the roles within Planning and Engineering, ensuring intuitive navigation and usability.•. Authored the Packet Optical & DCI standards documentation for the Playbook, including training sessions for Planning and Engineering teams and coordinating vendor training to support ongoing education efforts.•. Collaborated across network teams to identify key improvement opportunities and develop actionable plans for implementing process enhancements.•. Identified and isolated significant software bugs affecting critical customer services. Collaborated with vendor R&D teams to pinpoint root causes and validate software fixes. •. Responsible for Tier 4 Support for all Transport Engineering needs

Greenville, Sc

Greenville, South Carolina Area

•. Developed Install Packages (IPACKs) for all transport network orders, collaborating with field operations to install, test, and certify readiness for customer services.•. Maintained adherence to stringent timelines for design, installation, and testing to ensure on-time delivery to customers.

Little Rock, Arkansas Area

Greenville, South Carolina Area

•. Collaborated with the Design Engineer to install and test equipment for customer services, ensuring readiness for deployment.•. Led the team in implementing RFC-2544 testing for all Packet Optical services, ensuring compliance with Service Level Agreements (SLA) and proactively addressing any issues before customer service activation.

Greenville, South Carolina Area

•. Oversaw the Transport Network across 36 states and 10000+ devices.•. Addressed proactive tickets from Engineering to resolve network events preemptively, minimizing customer impact.•. Supported field operations teams in utilizing fiber testing equipment like OSA & OTDR to identify and locate fiber damage.

Evansville, Indiana Area

Network Technician in the Network Operations Center. Handling all transport based services for the KDL (Kentucky Data Link) network.

Evansville, Indiana Area

In house printer and computer technician. Phone sales to new or existing customers as well as on site customer sales meetings.

Cis, Computer Engineering

Academic Honors, 9-12