Marcel Jackson Email & Phone Number

Smyrna, GA, US

• Product Development: Work with internal/external teams to identify gaps in product offerings and help prioritize and implement enhancements to existing products.
• Project Management/Business Analysis: Act as a Project Manager and/or Business Analyst as needed to deliver change by defining scope and writing requirements documents.
• Change Management: Manages change pipeline for aligned Products and accountable for delivery of changes
• Strategic Partner: Act as a Strategic Partner… Show more
• Strategic Partner: Act as a Strategic Partner by assisting in creating business cases for complex changes. Show less

• Designated as Lead Analyst for the Weekend Testing Team (consisting of prepping documents, leading team calls, and serving as the primary point-of-contact during weekly testing)
• Mastered the processes used for various trading and clearing platforms to apply technical knowledge for the improvement of system performance and reliability
• Negotiated with third-party vendors to decrease costs for tools utilized across internal business units
• Collaborated daily with engineers and… Show more
• Collaborated daily with engineers and developers to support multiple stock exchanges in real-time
• Interacted with clients to communicate information regarding system maintenance, changes, and events Show less

• Generated dashboards through data mining and querying of relational databases using SQL
• Collected and presented consumer feedback to developers to increase user experience for applications
• Thoroughly tested upcoming releases in Non-Production environment prior to Go Live deadlines
• Utilized monitoring tools daily to manage both active and potential alerts concerning the datacenter
• Built relationships with customers, through Salesforce, to acquire and maintain contracts… Show more
• Built relationships with customers, through Salesforce, to acquire and maintain contracts within the healthcare industry Show less

• Used penetration testing software to lead security assessments for campus applications and websites
• Researched and documented security advancements to create proposals for campus implementations
• Served as an Active Directory Administrator to actively respond to security and account requests
• Created PowerPoint presentations to lead weekly discussions with faculty/staff across all University departments
• Analyzed and monitored data, via Splunk, to enforce campus compliance… Show more
• Analyzed and monitored data, via Splunk, to enforce campus compliance policies Show less

• Used inventory management software for the tracking of all technological assets across campus
• Maintained technology budgets through ordering hardware/software for departments
• Scheduled routine IT audits to ensure compliance with University policies and guidelines
• Conducted employee onboarding and lead technical orientations for new hires
• Provided technical support for all issues concerning campus dining systems