Marcel Moraes Email & Phone Number

São Paulo, Brazil

• Working with the Agencies (Grey, Ogilvy, GroupM, BCW, VMLY&R, WT, Specialist Comms) Service Delivery Team and partnering with regional business directors in Agencies and doing the bridge between WPP IT and Service.
• Track status of BAU, refresh and transformation, conduct intelligent analysis and prepare necessary reports to support executive stakeholder engagement
• To proactively maintain the regional refresh and transform plan and report on progress
• To manage the regional demand process (RFS) for the agencies, ensuring the right information is available and challenges to ensure decisions can be made and that all RFSs progress as planned
• To work with leads to understand demand and resource requirements for individual initiatives
• Develop a strong relationship with all dedicated ITM, IT Business Directors and the Agencies technical leads and the commercial team

• To guide Kantar regional service delivery decision making by collating, interpreting and reporting upon all regional Service Delivery activity (BAU, legacy and transformation) and ensuring the operating group direction.
• To work closely with the regional Kantar IT team in prioritizing activity in region and liaising with regional executives, when required, on investment needs, service changes and transformation projects related to.
• To work with the Kantar SDD and RSD
• To partner with regional business directors in Kantar
• To be the single point of knowledge for everything Kantar within the region
• Track status of BAU, refresh and transformation, conduct intelligent analysis and prepare necessary reports to support executive stakeholder engagement

São Paulo, São Paulo, Brazil

• Manager the process to restore operational services related to Infrastructure in LATAM as quickly as possible to minimize the impact to business operations.
• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
• Main purpose is maintain information about Known Errors, Workarounds and identify the RCA.
• Ensure the SLA are met and maintainable.
• Ensure that support teams and users can operate with the new process of escalation until resolution with the appropriate priority.
• Participate in internal governance review meetings weekly.

São Paulo Area, Brazil

• Ensure the Service Level Agreement and Operation Level Agreements are met and maintainable.
• Contribute to the impact assessment in order to reestablish the production lines, applications and services in the shortest time and make it is supportable and maintainable.
• Ensure that support teams and users can operate with the new process of scalation until resolution.
• Responsible for contributing to the continual improvement and the management of change affecting the service in their role.
• Coordinate solution walkthroughs for support teams responsible for BAU support.
• Management of issues,service request, incidents and problems.

São Paulo Area, Brazil

• Set up standards conference calls worldwide and engage teams,application service manager, service delivery manager and the duty manager to investigate the critical issue and make the correct decisions to avoid further.
• Do follow up with suppliers and verify the improvements of the service.
• Analyse customers business environment related to the severity of the incident.
• Built a strong rapport with suppliers and negotiate with business partners.
• Gather feedback and update status from all types of suppliers around the world on conference calls frequently set up.
• According to the critical impact to the business the current status must to be updated via alert communication globally to directors, business partners, Geo IT and shareholders.

IBM Sao Paulo, Brazil

• Analyse customer technical requirements
• Apply call handling standards (National and International)
• Apply customer satisfaction skills
• Support customers by telephone and remotely
• Analyse customer business environment
• VPN setup cisco

Lapa, Brazil

• Opening and closing Service Request
• Remote Access
• Set printer up in domain
• Configuration and installation of IBM Lotus Notes
• Opening and closing called "Remedy"
• Windows Server 2003

Sao Paulo, Brazil

• Approachable - always happy to listen and talk to parents and students
• Conduct classes, lessons and/or activities as assigned and carry them out according to the curriculum
• Prepare and conduct one to one Intensive sessions as and when required
• Monitor the performance of students
• Write students’ progress reports
• Follow up and attend to queries relating to students

Bournemouth, United Kingdom

• Assisting clients with their personal care and daily activities.
• Ensuring that the needs and welfare of the clients are constantly monitored and maintained.
• Supporting clients with emotional needs and developing social skills.
• Introducing clients to a wider variety of entertainments.
• Helping clients access mainstream facilities and local amenities.
• Catering separately for the needs of both Dementia and elderly care.

Computer In Networking

Higher Education, Computer In Networking

Higher Education- Computer in Networking - Initiated at Bournemouth University in England and completed at Unip in Brazil December 2012.

National Vocational Qualification - Oxford Cambridge And Rsa Examinations, Health And Social Care

Activities and Societies: *Communicate with, and complete records for individuals *Support the health and safety of yourself and.