Marcel Schlapfer Email & Phone Number

Atlanta, GA, US

San Francisco, CA, US

Senior member of a Pre-Sales Solutions Architect / Product Specialist team focused on the New Relic Logging capability. In this role, I serve as both a Pre-Sales product specialist supporting account teams in large logging related opportunities, as well as a liaison between account teams and customers with our Logging Product and Engineering organizations..

Senior Splunk Architect on the Enterprise Monitoring team at Fiserv responsible for the day to management of the Splunk Enterprise, Splunk ITSI, and Splunk Enterprise Security environments providing logging and observability for business critical services and applications.- Technical lead / architect for Splunk Engineering Team- Day to day management of.

San Francisco, California, US

As a Splunk Advisory Engineer (SAE) and member of the Customer Advisory & Success Team, I provide technical and best practice guidance to customers to ensure they achieve the maximum value from their investment in Splunk. I also serve as a focal point between the customer and the Splunk ecosystem streamlining access to Product Management, Engineering, PS.

Atlanta, GA, US

Technical manager of a Tier IV Operations Team consisting of Network Engineers, Video Engineers and System Administrators responsible as Subject Matter Experts (SME’s) for the deployment, launch & production support of Cox’s National Video services in our Atlanta National Data Center. My teams provided operational readiness, 24x7 production support.

Atlanta, GA, US

Manager and Technical Lead for the build-out and launch of Cox’s national broadcast video services. Lead Network Engineer for the design, testing, and implementation of Juniper backbone IP MPLS network for delivering linear broadcast video using Harmonic encoders from our national video Head-End to our regional markets. Significant role in the build-out.

Atlanta, GA, US

Senior member of the Network Engineering & Architecture Group (NEA) responsible design of the CORE Cox Communications backbone & metro edge networks for high-speed data, voice and video services.

• Responsibilities:
• Test & turn-up of peering and regional access circuits into core network.
• Capacity Planning: Monitor market/peering growth; order, track and install new circuits.
• Involved in trouble escalations for core circuit or hardware issues escalated from Network Operations Center and Tier IV Support Group.
• Involved with any hardware/software changes in core nodes, NAPs, and routers. Coordinate access, plan and schedule network activities, test and shipment of replacement parts or new cards, perform hands-on work at site.
• One of a four-member team responsible for the deployment of the new Excite@Home oc48 backbone in April/May 1999. Coordinated, planned, and aided in the deployment of Cisco GSR routers into 52 AT&T nationwide.

• Responsibilities:
• Design & Deployment of @Work POPs to support growth of commercial ISP services.
• Developed detailed Visio diagrams of @Work POPS. Created a web page to centralize @Work engineering information, diagrams, and customer capacity information.Major Accomplishments:
• Evaluated hardware for the @Work xDSL offering with NorthPoint Communications. Evaluated hardware, developed initial design, and deployed RedBack equipment to @Work POPs to support the first @Work DSL customers.

Troy, Michigan, US

Federeal Contractor for NASA Science Internet Office7/95 - 4/97, Network EngineerMember of the Engineering Architecture Group providing operational network management support to the NASA Internet; a global TCP/IP and DECnet network connecting NASA Centers, researchers, and science institutions world wide, with connectivity to the general Internet.6/91.