Consultant on a major project with HCL, Salesforce and Banco do Brasil, interfacing between the customer and our technical Offshore team on the FSC front.

I manage a portfolio of Enterprise Customers and help them achieve and improve a return on investment by understanding their objectives and defining a plan and strategies to do so.

• Managed an average of 10 simultaneous projects, on companies like Verizon, FIS Global and Ping Identity interfacing with executives, engineers and sales reps.• Trained customers on Sales best practices and delivered a complete Sales Engagement solution integrating with CRM (Salesforce and Dynamics) and multiple systems.• Coordinated customer migrations between our Azure and AWS servers.

Led Customer Experience strategy project for the leading AI sales unicorn.• Delivered plan to reduce churn by 27% and increase expansion by 36% • Developed product that predicted customer behavior and suggested next steps for CSMs• Led efforts with Customer Success, Product Management, and Data Science teams and presented final product to C-level executives

Spearheaded product development of dashboard to predict auditing risks and safeguard the organization’s philanthropy efforts through data analysis. Developed material and trained over 2000 personnel and local volunteers on online platform.• Reduced loss of funds by 10% and auditing time by 30% by identifying major risks through data analytics. • Trained over 2,000 regional leaders from all of Brazil on financial systems increasing financial self-reliance by 15%.• Mitigated donation-related risks by implementing new online donation system and designing training material impacting over 140,000 donors.

Responsible for interoperability of enterprise customers between Latin America countries.• Delivered product plan to integrate banking systems across Latin America countries through commercial planning, CRM, and client’s attention model.

Managed the system development at retail partners to provide our product to end consumer. Responsible for continuous product improvement. Maintained ongoing operations.• Improved efficiency from 50% to 100% on under-performing partners by identifying underlying technical impairment, through data analysis.• Reduced process implementation time from 60 to 30 days, leading to increases in revenue and partner satisfaction.

Analysis and development of solutions for Dynamics CRM. Worked on projects for São Paulo's Construction Licensing System and deploying CRM to perform young apprentices’ allocation for an NGO.• Reduced 70% of the time to obtain a construction license for the city of São Paulo by employing a CRM solution.• Developed a project for an NGO to perform the allocation of apprentices in automated and organized process.

Research and development in the field of Software Engineering and Distributed Software Development applied to Brazil's digital TV middleware.• Published paper and presented at the Brazilian Symposium on Multimedia and Web Systems - WebMedia 2010.• Developed for Redmine using Ruby on Rails