Marcel Lemmen Email and Phone Number
Marcel Lemmen work email
- Valid
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Marcel Lemmen personal email
I'm an all-round Customer Service professional with management and leadership experiences. My strong communication skills, technical background, data analysis skills and business insights will be a great asset to any department or company. My experiences in managing customers, projects, internal teams and executive communication style are highly appreciated and considered best in class.Key attributes: • 20+ years of experience in Customer Support• Excellent communication skills, from technical up to Executive level• Best-in-class management and leadership skills
Infoblox
View- Website:
- infoblox.com
- Employees:
- 1560
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Manager, Enterprise SupportInfoblox Apr 2024 - Present
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Director OperationsFalco Networks Jan 2023 - Apr 2024Heiloo, North Holland, Netherlands -
Technical Support ManagerCybereason Dec 2021 - Jan 2023As Technical Support Manager I am responsible for a team of Support Engineers.Key Achievements:• Reintegrated multiple engineers from long-term sick-leave• Defined the Support Escalation Process• Created multiple data reports to provide insight in staffing and efficiencyKey responsibilities:• Day-to-day people management activities• Manage critical escalations• Identify and run improvement projects -
Senior Technical Support Manager - CftsJuniper Networks Jul 2021 - Dec 2021Amsterdam AreaAs Senior Technical Support Manager in CFTS (Customer Focused Technical Support) I was responsible for a team of highly skilled support engineers servicing our top customers at Juniper. Key Achievements:• Created full financial insight for the Global CFTS department• Rated most successful manager by engineers for two years in a rowKey responsibilities:• Day-to-day people management activities• Define and execute on CFTS performance KPIs • Manage critical escalations• Identify and run improvement projects -
Technical Support Manager - CftsJuniper Networks Nov 2017 - Jul 2021Amsterdam Area, NetherlandsAs Technical Support Manager in CFTS I am responsible for a team servicing our top customers at JuniperKey responsibilities are:• Day-to-day people management activities, ensure we operate an energised and highly technical team• Define and execute on CFTS performance KPI's• Manage critical escalations for my assigned customers• Identify and run improvement project for the CFTS department in EMEA
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Service Delivery Assurance ManagerJuniper Networks Apr 2013 - Nov 2017Amsterdam Area, NetherlandsAs a Service Delivery Assurance Manager I am responsible for assuring top of class Customer Service experience to and from the key Global Alliances of Juniper.Key responsibilities are:• Assure and Improve Customer Service Delivery for key Global Alliances• Manage critical escalations for key Global Alliances• Define and execute on performance KPI’s
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Escalation Program ManagerExtreme Networks Nov 2010 - Apr 2013As an Escalation Program Manager I am responsible for:• Managing Extreme's Critical Account Program accounts• Managing Extreme's PSP Foundation Services accounts• Creating SOW for Professional Services EngagementsTypical tasks would include:• Extensive communication with the customer• Providing Management updates• Creating Stabilization plans• Manage Internal and External resources• Creating detailed overviews for customers which include Service Request history, Product Defect tracking, etc• Active member of Extreme's Services Extended Leadership team -
Technical Support EngineerExtreme Networks Feb 2005 - Nov 2010As a Level 2 Technical Support Engineer I am responsible for providing excellent customer support on Extreme Networks equipment. Some of my responsibilities include:• Assist customers with urgent and complex issues• Reproduce customer issues in our lab environment• Escalate reproducible issues to our Engineering department• Maintain strong customer relationships• Onsite visits for troubleshooting• Wireless Champion, go-to person for Wireless questions• Handle escalated accounts and resolve their technical issues while keeping upper management informed• Maintaining internal TAC Web servers• Visit customers as part of our Professional Services offering• Act as Team-lead when our EMEA TAC Manager is unavailable
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System And Network EngineerSupport Net Feb 2000 - Feb 2005Amsterdam Area, NetherlandsMaintaining both servers and the core network of Support Net, a Business-to-business ISP in the Netherlands. -
Sales And TechComputerland Dec 1998 - Feb 2000Selling computers and computer hardware to customer in the store and at conventions. Also assembling computers in their workshop.
Marcel Lemmen Skills
Marcel Lemmen Education Details
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Business It & Management -
Europa College AmsterdamComputer Science
Frequently Asked Questions about Marcel Lemmen
What company does Marcel Lemmen work for?
Marcel Lemmen works for Infoblox
What is Marcel Lemmen's role at the current company?
Marcel Lemmen's current role is Manager, Enterprise Support at Infoblox.
What is Marcel Lemmen's email address?
Marcel Lemmen's email address is li****@****axy.net
What schools did Marcel Lemmen attend?
Marcel Lemmen attended Amsterdam University Of Applied Sciences, Europa College Amsterdam.
What skills is Marcel Lemmen known for?
Marcel Lemmen has skills like Networking, Ethernet, Troubleshooting, Project Management, Program Management, Business Travel, Customer Support, Escalations Management, Communication Skills, Bgp, Ip, Network Architecture.
Who are Marcel Lemmen's colleagues?
Marcel Lemmen's colleagues are Werner Grillmeier, Paritosh Upadhyay, Abhishek Kapoor, Miguel Chara, Terence Grey, Hollis Hall, Keerti Kannan.
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