Marcelo Mesa Email & Phone Number

Assurant(Miami, Florida)October 7th – PresentClaims Manager - RentersGlobal P&C Claims DepartmentHire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.• Communicate, evaluate, and reinforce productivity standards and performance expectations. Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity, and superior quality.• Assist in training processes and procedures and developing employees.• Participate in establishing/defining short- and long- term goals and plans for the work group.Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.• Resolve non-routine and escalated customer calls. Research and respond to customer complaints, take appropriate action, and ensure follow up communications occur.• Monitor quality assurance program and conduct monthly call reviews with team members. Identify trends and provide appropriate direction. Build and maintain effective internal and external working relationships.• Request information and/or provide updates as needed.• Meet with clients and/or TPAs as appropriate.• Handle other duties and projects as requested based on business needs.• Maintain and increase skills and knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate. March 2022 – October 2022Sr Liability Claims Specialist(Premises Liability, Antique Auto, Homeowners Plus, Mobile Owners, Mobility Auto, Commercial Liability and Short-Term Rental Accommodations). Bodily Injury Global P&C Claims DepartmentOctober 2016 – August 2019Claims SpecialistProperty Damage/ Bodily Injury Liability adjusterGlobal P&C Claims DepartmentState Farm Insurance(Miami, Florida)January 2012- October 2016Claim SpecialistProperty Damage/ Bodily Injury Liability - AutoSKILLS-Highly dependable and reliable individual who has developed excellent time management, organization, and customer/colleagues’ relations skills.-Over 11 years of experience in the industry with outstanding performance and work ethic-Ability to set the appropriate image and become a role model to represent the company's values and work style. -Costumer service oriented with emphasis on details.-Focused, flexible, adaptable, quick learner and a team-player.

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  Claims Manager

  Assurant

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  University Of Buenos Aires

  Graphic Design