Marcelo Polanco Email & Phone Number

Scottsdale, Arizona, United States

- Works with retailers implementing retail point-of-sale software to train end users on specific functionality and system workflow- Assists with documenting detailed training guidelines and end user documentation- Follow installation standards, project plans, and related documentation to ensure a high level of success during the implementation process- Conduct product training either remotely or on-site, as determined by the retailers needs- Adapt and refresh training curriculum for new product releases- Earns the respect of our retailers through the demonstration of adaptability, tact, resourcefulness, and proactive communications- Assist Support Services with providing retailer (help desk) support as needed- Collaborates with Other Implementation Team Members, Project Managers, Consultants, and Software developers as needed to meet retailer expectations- Employs project management software to effectively and efficiently communicate with retailers and Team Members- Clearly and concisely document retailers’ progression through Project Plans- Effectively manages multiple retailer projects and relationships, concurrently

Miami, Florida, United States

• Create and edit user guides to facilitate the transition and usage of Medical Records system from basic navigation to HEDIS and Meaningful Use measures and Healow Insights.• Train employees in all positions, from front desk on how to schedule patients to healthcare providers on how to use HEDIS and PopHealth measures, both physically and remotely, prior to implementation of system• Assist clinical and non-clinical staff during implementation.

Miami, Florida, United States

• Verify candidates' skills are at an instructor level of competency prior to course• Provide positive and corrective feedback to candidates based off performance• Ensure consistent and standardized delivery of course materials• Provide exceptional customer service and product delivery to clients, including companies and organizations such as Amazon, Pepsi, MedTronics, Department of Homeland Security, andCircuit Court of Appeals• Market AEDs and additional courses to participants• Effectively train students in a variety of lifesaving skills (Adult and Pediatric First Aid/CPR/AED, Basic Life Support, Advanced Child Care, Babysitting)• Verify participants have met objectives prior to granting certification

• Teach the 100 Hour Transition Program to a class of up to 34 outbound incarcerated women.• Contact and coordinate with guest speakers.• Retrieve information regarding resources ranging from housing to mental health needs

Mesa, Az

I am instruct and certify individuals to proficiently administer first aid and CPR within a seven hour time frame.

Chandler, Az

I provide an array of services, including respite, habilitation, and attendant care, to individuals with developmental disabilities. I have provided services in both a day center setting and within the homes of the individuals.Healthcare, developmental disabilities, special needs, services, respite, habilitation

Associate Of Science (A.S.), Pre-Physical Therapy Studies, 4.2 Gpa

High School Diploma