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Marcia Hogan Email & Phone Number
Retired Consultant, Customer Experience Insights and Technology
at
OCX Cognition
1 work email found
@ocxcognition.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Retired Consultant, Customer Experience Insights and Technology
Location
Chicago, Illinois, United States
Who is Marcia Hogan? Overview
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Quick answer
Marcia Hogan is listed as Retired Consultant, Customer Experience Insights and Technology at OCX Cognition, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at ocxcognition.com and a matched LinkedIn profile for Marcia Hogan.
Marcia Hogan previously worked as Retired Consultant, Customer Experience Insights & Technology at Ocx Cognition and Consultant at Ocx Cognition. Marcia Hogan holds Mba, Marketing & Finance from Northwestern University - Kellogg School Of Management.
Company email context
Email format at OCX Cognition
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{first}.{last}@ocxcognition.com
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Profile bio
About Marcia Hogan
Marcia tailors CX programs to individual client needs while keeping NPS best practice front and center. These days, that means helping clients shift from traditional CX thinking to a value chain approach that uses multiple data points and AI models to maximize financial outcomes.With 30 years of strategic advisory experience under her belt, Marcia has driven success for B2B, B2C, and B2B2C companies in a range of industries, drawing on experience with market research, continuous process improvement initiatives and customer advocacy programs. She honed her skills at market-leading companies including Satmetrix, McGraw Hill, and Dun & Bradstreet, and is skilled at sharing her highly regarded expertise through conference presentations, webinars, workshops, NPS Masterclass content development and NPS certification instruction. Marcia holds an M.B.A. in Marketing and Finance from Northwestern University’s Kellogg School of Management and a B.A. in Psychology from Marquette University. Find this proud life-long Chicagoan enjoying America’s Second City.
Listed skills include Program Management, Account Management, Saas, Net Promoter Score, and 8 others.
Current workplace
Marcia Hogan's current company
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7 roles · 50 years
Marcia Hogan work experience
A career timeline built from the work history available for this profile.
Retired Consultant, Customer Experience Insights & Technology
Current
Apr 2021 - Present
Consultant
OCX Cognition™ delivers the future of NPS®. The company implements CX programs that result in financial value through its revolutionary NPS Outcome Engineering approach. Drawing on more than 15 years of CX expertise and 1000+ CX initiatives, OCX Cognition ensures customer experience success with a combination of technology and data science powered by.
Aug 2017 - Apr 2021
Manager, Business Consulting Services, Premier Group
Satmetrix Business Consulting Services assists clients as they develop and grow their Net Promoter Programs. Relying on the core tenants of Net Promoter Methodology to build a strong foundation during the design phase, we continue to provide critical guidance as programs evolve through the various stages of maturity. The focus is ultimately on uncovering.
Jan 2016 - Jul 2017
Strategic Account Manager
Consultative, collaborative approach to major account management for Satmetrix, the leading global provider of cloud-based software focused on Net Promoter Success. Along with Fred Reichheld, Satmetrix is the co-creator of the Net Promoter Score (NPS) and Methodology. NPS is the most relied upon and proven metric for acting on customer loyalty data.
Jul 2010 - Jan 2016
Account Manager
Executive level sales, providing integrated business solutions through a consultative, collaborative approach. Sales process includes discovery sessions, market research analysis, developing ROI projections, demonstrating software, presenting sales and marketing strategies, preparing executive briefs and proposals. Client base consists of corporations who.
1979 - 2010
~31 yrs
Sales Representative
Sales Representative in Credit and Financial Services Division
1976 - 1979
~3 yrs
2 education records
Marcia Hogan education
Mba, Marketing & Finance
B.A. Magna Cum Laude, Psychology, Education
FAQ
Frequently asked questions about Marcia Hogan
Quick answers generated from the profile data available on this page.
What company does Marcia Hogan work for?
Marcia Hogan works for OCX Cognition.
What is Marcia Hogan's role at OCX Cognition?
Marcia Hogan is listed as Retired Consultant, Customer Experience Insights and Technology at OCX Cognition.
What is Marcia Hogan's email address?
AeroLeads has found 1 work email signal at @ocxcognition.com for Marcia Hogan at OCX Cognition.
Where is Marcia Hogan based?
Marcia Hogan is based in Chicago, Illinois, United States while working with OCX Cognition.
What companies has Marcia Hogan worked for?
Marcia Hogan has worked for Ocx Cognition, Satmetrix, Satmetrix Systems, The Mcgraw Hill Companies, and Dun & Bradstreet.
How can I contact Marcia Hogan?
You can use AeroLeads to view verified contact signals for Marcia Hogan at OCX Cognition, including work email, phone, and LinkedIn data when available.
What schools did Marcia Hogan attend?
Marcia Hogan holds Mba, Marketing & Finance from Northwestern University - Kellogg School Of Management.
What skills is Marcia Hogan known for?
Marcia Hogan is listed with skills including Program Management, Account Management, Saas, Net Promoter Score, Business Intelligence, Voice Of The Customer, Training, and Market Research.
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