Marco Calderon Email & Phone Number

Florida, United States

Miami-Fort Lauderdale Area

●Managed successfully a +3 Million dollar annual revenue Territory showing results in customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Aramark direct sales, customer satisfaction, route sales and credits. ●Improved and maintained customer retention over 93%●Contributed with over 2.5% Market Center total revenue growth.●Evaluated, coached, and developed Route Sales Representatives (RSR’s) in my territory ●Managed day to day activities of customer service program(s) for the territory such visiting all required customers each quarter to review growth and service opportunities●Proactively followed up on accounts in jeopardy and resolved service concerns expeditiously ●Negotiated and secured renewal agreements with existing customers that protect pricing and profitability●Delivers and participates in training to ensure customer retention and service goals are met ●Daily contact with RSRs to address any pending items/situations to ensure timely resolution.

Pompano Beach, Florida

Sale Frito Lay’s complete line of quality products at local stores including convenience stores, gas stations, and large grocery stores.Merchandised products to the sales floor, filling displays units or shelves.Ensured backroom inventory reaches the sales floor and organized and maintained backroom inventory in proper locationIncreased route sales by 5% to 10% over the sales plan every monthRemoved defective and out of date products to process returns and credits with receiver.Assembled promotional materials such as signs, banners and cardboard displays.Maximized sales and minimized waste.

Miami/Fort Lauderdale Area

• Play a pivotal role in the growth and success of Specialty Division and the continued acceptance of our represented product lines. • Establish relationships in major channels of trade (includes Retail Supermarkets, Mass Merchandisers, and Convenience Stores). • Market Growing by increasing sales in a 70% in less than 6 months.• Company built 3 more routes after the previous achievement, exceed sales growth plan. • Monitor market conditions, product innovations, competitors' products, prices, and sales.• Demonstrate In-depth knowledge of product display, inventory ordering, and stock rotation procedures.• Prepare and maintain correct sales and inventory records efficiently.• Conduct training of new sales distributors' team in Broward Market

• Established, implemented, maintained, coordinated and improved processes needed for the Quality Management System (QMS) in order to enhance effective and efficient operation and improvement. • Identified of deficiencies or troubles in the procedures, work flow & daily activities to work with people involved in getting solutions for improvements.• Ensured the compliance of all functions as per ISO 9001.• Managed, handled and verified CAR’S (Corrective/Preventive Action Request)• Monitored NCR’S (Non Conformance Request) • Prepared, revised and maintained all QMS required documentation (namely quality manual, quality system procedures and other documents.• Review procedures and outcomes with Managers/Supervisors.• Promoted awareness of the QMS throughout the organization.• Scheduled and performed/conducted Internal Audits.• Managed/Trained associates in the QMS.

• Coordinated, maintained and followed up all steps pertaining to the Quality Claims processes with suppliers and Quality Control Engineers• Gave outstanding customer service to clients who present quality claims.• Contacted suppliers to submit and solve quality issues.• Controlled each claim and advised to all the necessary departments of their needed involvement in order to solve the case (Purchasing, Accounting, Quality control, Shipping and Sales )• Guaranteed that claims are solved in reasonable time.• Overviewed the processes of quality claims and advised on any way to improve it.• Analyzed and document procedures related with Quality Control and receiving practices.

• Managed and performed daily operation of a USD $1.5 Million revenue store.• Increased profit margin from 18% to 27%. Maintained this profit for 5 consecutive years.• Directed all financial, budgeting, P&L’s, operating, compliance, purchasing, financial audits, statement analysis, inventory control, marketing, and in-store promotions, advertising and sales functions of the store. • Increased company’s business and revenue monthly by performing sales activity, account management and providing total customer satisfaction.• Managed profit by following and enforcing established policies and procedures including cash and inventory controls, order verifications, training and supervision of coworkers.• Controlled all company assets, facilities and equipment.• Used the company’s programs to manage coworker including selection, training, motivating, and evaluating, coaching and developing people. • Developed, implemented and monitor weekly sales and collections plans with specific goals.• Organized and follow up on all daily activity.• Assisted Account Managers and Assistant Managers in Collection Activities, Training and Sales Activities• Analyzed reports and apply knowledge gained to improve business performance.

• Implemented the standardization of processes within a nascent organization.• Created the organizational structure of the Company together with the Macro-and micro-processes.• Planned and directed procedures activities and estimated priorities for products in keeping with effective operations and cost factors. • Analyzed the budget for various company procedures.• Improved operating methods and procedures to eliminated operational problems and improve product quality.• Identified, distributed, ensured and trained personnel on all company procedures.• Compiled and analyzed timely duties and functions for each position. Analyzed and justified open and established positions.• Evaluated budget and salary requirements in each position.