Marco Calderon Email & Phone Number

Oakland, Ca, Us

Oakland, Ca, Us

San Francisco Bay Area

Advancing AI to eliminate trial and error in medicine.• Executive operations and support - run weekly leadership team meeting, company-wide meetings with CEO, and ad-hoc Q&A sessions as needed• Head of Internal Communications - increased employee-reported satisfaction with company communications by 20% within a quarter. Run monthly All Hands meetings, provide weekly updates to employees, board members, and investors.• People operations, employee engagement, and hiring• Company strategic planning - implemented and ran OKR process across company, ensuring visibility of company-, organization-, and team-wide goals with weekly updates• Cat herding, miscellany, and sensitive topics as needed• Aided in the successful transition from previous CEO and founder, Charles Fisher, to Unlearn's new CEO, Steve Herne

Menlo Park, California, United States

Reprising my role as senior-most Product Operations Manager while leveraging extensive company knowledge to support the Security team in addressing critical vulnerabilities• Developed extensive product plan to implement just-in-time-access across operational tooling suite serving more than 2000 employees.• Worked with senior security leads to identify operational risks across the Robinhood ecosystem

Menlo Park, California, United States

Acting chief of staff for the Chief Creative Officer and Robinhood Co-Founder, Baiju Bhatt• Write and edit speaking remarks and presentation materials for board of directors meetings• Draft and advise on company-wide policies around benefits, in-office, and remote employee experience• Draft external literature for national publication• Managed and executed other sensitive projects as needed

Menlo Park, California, United States

People manager and area lead for Product Operations' Investing Products & Insights group, covering customer-facing Brokerage products and features.• Support team of seven Product Operations Managers responsible for Robinhood’s retirement, stock trading, IPO access, margin, options, and investment research products• Managed highly complex regulatory requirements while developing operational readiness plan for Robinhood's First Trade Recommendations, leading to the successful release of an industry-first product operating under a new regulatory framework• Set, documented, and coached best practices across direct reports and the broader Product Operations team, rising to manager after being the first Product Operations Manager at Robinhood promoted to Senior Product Operations Manager

Menlo Park, California, United States

Cross-functional program manager focused on Customer Care, working to bridge operational gaps and ensure effective communication and collaboration between Product, Engineering, and Operations organizations (including teams like Customer Support, Brokerage Operations, Compliance, Legal, Physical Security, Market Operations, Office Operations, Fraud, Risk, and more).• Gathered and synthesized operational requirements for new product and feature launches throughout the Customer Care track• Owned operational readiness for new products, achieved 100% availability• Built cross-organizational feedback and communications loops to drive product velocity• Leveraged extensive operational expertise to audit and rebuild customer issue labeling taxonomy in support of a broader machine learning effort• Operations lead in resolution team for more than 15 major outages, leveraging extensive expertise to create operations organization’s outage playbook, defining domain lead role for future crisis response• Business relationship owner for SendGrid, Sendsafely, and CommunitySift• Interviewer for Customer Support, Product Operations, and Product organizations• Trained broader company on use of internal and external tools

San Francisco Bay Area

Operational program manager supporting tracks and teams across both Robinhood, the product suite, and Robinhood, the company. Operations' lead for major product efforts as well as employee lead for company culture and employee life.• Led cross-company effort to migrate from Zendesk to Salesforce, setting the standard for program management and documentation within Product Operations in the process• Owned operational readiness of multiple products and features, including Lists, Profiles, and Inbox, achieving 100% availability• Specifically requested by COO to lead investigations into operational inefficiencies during outages• Developed role and responsibilities for operational domain lead in outage and SEV remediation• Operations lead for more than 15 major outages and SEVs, ensuring operations had clear direction and understanding of events, while providing feedback and visibility to Product and Engineering• Developed escalation processes for Physical Security and trained team on internal tooling• Awarded MVP interviewer• Extensive involvement in onboarding, delivering training on "How Robinhood Works" for all new hiresTracks supported:2020: Business Automation / Core Product (Jan - July)2019: Business Automation / Core Experience2018: Core Experience / Customer Care

San Francisco Bay Area

Inter-team mercenary. Serial optimizer. Cat herder and firefighter. Program management across all areas of the company as Robinhood entered hypergrowth.• Integral member of the landing team setting up Robinhood's first new office in Florida, providing extensive on-site training and assistance in addition to general company onboarding• Lead for customer-facing communications and materials, producing hundreds of pieces of content• Hiring manager for Customer Support organization• Renewed insurance and filed money transmitter license applications on behalf of Legal team• Managed business relationship with external content moderator, working to set, implement, and test moderation rules in in-app chat product

San Francisco Bay Area

Democratizing access to the financial markets, one day at a time. Operational support for core brokerage business.• Provided escalated support for customers and counter-party business relationships as FINRA licensed lead of Robinhood's trading desk• Managed support vendor relationships, overseeing over 120 contracted support representatives• Planned and executed company and team off-sites

Washington D.C. Metro Area

Avascent is the leading strategy consulting firm for companies operating in government-driven markets. Within Avascent, Avascent Analytics offered a suite of integrated market analysis products that deliver timely and accurate information for business development and strategic planning. The toolkit provides visibility into customer demand and competitive positioning across a wide variety of markets in the United States and 55+ other countries.• Determined and managed project requirements, timelines, and constraints, in support of client requests, improvements across Avascent’s product portfolio, internal workflow processes, and quality control• Worked directly with clients to improve data quality and integrate client insight into Avascent data• Modeled and tracked complex international consumer markets for a diverse set of military and tactical products across the Middle East, South America, and more (major markets included UAE, Pakistan, Brazil, and Qatar)• Responsible for hiring, training, and supporting over ten new market analysts and senior market analysts• Avascent Analytics' lead for US Cyber & Intelligence models, forecasting and projecting spending across classified and unclassified budgets

Washington D.C. Metro Area

• Built and guided Avascent Analytics' data visualizations in Qlikview and Excel, resulting in the release of three new products, including the U.S. Federal Cyber Market Forecast Toolkit, whose release led to the production of a white paper and revenue increases exceeding $300,000• Used extensive knowledge of tactical products to build model of US market for non-military shooting equipment and accessories in support of major client request• Leveraged deep product and process expertise to redesign internal data entry interface• Lead analyst for Avascent Analytics' U.S. Federal Cyber Market Forecast Toolkit

Washington D.C. Metro Area

• Identified and tracked macro-level opportunities and trends in defense materiel spending and worldwide economic conditions• Forecasted and modeled defense budgets in excess of $10B across a diverse portfolio of countries while researching individual threat drivers behind national defense spending trends, discrete spending levels, and market dynamics• Contributed to and maintained The 050 Wire, Avascent’s company blog

Washington, Dc

• Oversee 2012 National Security Analysis and Intelligence Summer Seminar (NSAISS) at Johns Hopkins SAIS• Coordinate speaking events with current and former senior government officials• Edit seminar syllabi and administrative materials, and maintain seminar website

Washington D.C. Metro Area

• Prepare the organization newsletter as well as event reports and summaries to be published on our website and distributed both internally and externally.• Coordinate international event and travel logistics.• Streamlined office technology system resulting in savings of over $1000 per month.• Support the Washington DC Office Director in daily operational requirements• Prepare expense reports• Regularly update website and contact database

Greater Seattle Area

• Prepare, develop, and execute weekly activity plans for the after school care program• Plan and execute large-scale building upkeep projects

Master Of Arts (M.A.), International Relations / International Economics

Activities and Societies: Quartermaster - International Staff Ride 2012, Co-President - Defense and Intelligence ClubConcentration.

Bachelor Of Arts, Political Economics, Psychology

Activities and Societies: Men's Heavyweight Varsity Crew (Ranked #1 in 2006)Guest lecturer for Political Science 124A - "WAR!", speaking.