Marco Mena Email & Phone Number

United States

Excelled in identifying, analyzing, and reporting defects found in code across various environments. Developed and updated automation scripts to facilitate software testing, ensuring swift deployments and minimizing manual validation efforts. Additionally, created comprehensive testing analysis, enhancing efficiency within the testing process. Actively collaborate with development teams to streamline processes, and advocate for necessary resources to support objectives.

Bradenton, Florida, United States

Installed computer demos for Microsoft and Apple for member use within the warehouse. Accomplished merchandise moves during time sensitive sales. Aided members with questions on electronics, appliances and orders regarding the Costco Warehouse or Costco.com E-commerce.Installed and set up computer demos from Microsoft and Apple, ensuring seamless functionality for member usage within the warehouse.Received a letter in writing from the Chief Financial Officer expressing appreciation for the significant level of member satisfaction received.Leveraged strong interpersonal skills to build rapport with members and team, fostering positive relationships and enhancing the overall shopping experience.Executed time-sensitive sales events, ensuring efficient and organized product placement to meet customer demand.Fostered a collaborative and supportive work environment by providing guidance and assistance to team members, promoting teamwork and morale during high-pressure situations.Provided expert assistance to members regarding inquiries on electronics, appliances, and orders, both in the Costco warehouse and through the Costco.com E-commerce, ensuring exceptional customer satisfaction and resolution of queries.Proactively identified and communicated risks associated with low quantity items, to ensure no impact to the shopping experience for members.

Bradenton, Florida, United States

Operated forklift to unload trucks and restock empty pallets. Assisted customers with question regarding outdoor equipment, plants and general store assistance. Helped other associates with daily tasks of cleaning equipment, areas and general stocking.Efficiently implemented new merchandise arrangements in preparation for upcoming events.Replenished stock nightly, ensuring ample availability for customer use the following day, enhancing customer satisfaction and facilitating smooth operations.Collaborated with team members to prioritize tasks and streamline operations, optimizing productivity and efficiencySuccessfully unloaded trucks and other transport vehicles, ensuring timely and organized delivery of goods to the designated storage areas.Assisted customers with loading and unloading merchandise into their vehicles, providing exceptional service and ensuring their satisfaction.Maintained store appearance by cleaning lots, emptying trash cans and corralling carts for customers to use.Communicated outside conditions with Front End, promptly addressing any hazards or safety concerns to prevent accidents or injuries.Provided support to store associates by assisting with various tasks as needed, contributing to the overall success of the store operations.