• Monitor and review accounts and transactions for suspicious activity and possible fraud;• Handling customer queries related to deposits and withdrawals;• Investigate and resolve irregular transactions reported by customers;• Handling and verification of customer documents;• Monitor registrations, deposits and withdrawals;• Processing funds transfers across multiple payment service providers;• Assuring compliance for both .it and .com sites including procedures on AML from AAMS and LGA.

• Develop, implement, execute the lead generation strategies across brands together with third parties;• Researching and evaluating new lead generators in terms of the service and quality of leads;• Ensuring that the affiliates contracted will generate quality leads that will minimize the potentially negative impact on the company's revenue;• Monitor performance through quality and conversion rate in order to reduce the overall costs;• Liaise with Customer Support team to ensure promotional transparency across the business;• Negotiating packages with both new and current affiliates in order to ensure that the quality of the lead is always of a high standard; • Develop and maintain the relationship with all affiliates on contract;• Analyze and propose action plans with regards to the company’s performance;• Create, develop, implement and maintain online marketing strategies in order to boost lead acquisition across all markets;• Conduct and analyze online marketing campaigns by reviewing response and conversion rates;• Forecast and maintain budgets accordingly.

• Control and management of the Binary Options Trading Platform and website including updating, optimisation and reporting;• Develop and execute regular strategic and campaign plans;• Produce reports with detailed analytics presented to shareholders;• Responsible for achieving product KPI’s, as well as optimising and reporting on promotional performance;• Liaise with Customer Support team to ensure promotional transparency across the business and quality control; • Devise and own the VIP strategy for the brand, working closely with the VIP team to manage and optimise key KPI’s for VIP segments;• Develop and execute programmes for acquiring, reactivating and retaining customers;• Manage and develop relationships across multiple departments within the company;• Build and manage relationships with 3rd party suppliers;• Conduct regular competitor analysis and maintain market place awareness; • Sourcing, evaluating and recruiting new affiliate partners;• Monitoring affiliate practices and ensuring compliance;• Maintaining relationships with affiliates and other partners as well as motivating partners to improve campaign performance.

• Setting customer support standards, policies and procedures for a startup company following top management directives and company objectives;• Developing positive relationships with customers and VIP clients, utilizing Real Time Gaming, Bet On Soft and Spot Option systems for the purposes of managing client accounts;• Fraud prevention, detection and investigation;• Constant system testing to ensure all aspects of the casinos, trading platform and back offices are running smoothly;• Responsible for guidance, training and supervision of operators in order to provide superior customer service; • Dealing with VIP queries relating to gaming, trading and regulations, account transactions and technical issues (operating live chats facilities and also via telephone and e-mails);• Consistently deliver a level of customer service that exceeds and even anticipates the customer's expectations to achieve customer satisfaction, loyalty and retention;• Constantly thinking of creative ways to improve our relationships with our clients and grow client revenue;• Liaising with different departments to respond to customers’ needs;• Improving our processes to ensure a superb customer experience. • Constantly liaise with RTG, DoughFlow, BOS, SO and processors to solve any issues concerning the casinos, trading platform, back offices or clients.

• Developing positive relationships with customers and VIP clients, utilizing MGS and RTG systems for the purposes of managing client accounts;• Fraud prevention, detection and investigation;• Constant system testing to ensure all aspects of the Casinos and back office are running smoothly;• Responsible for supervision of operators in order to provide superior customer service; • Dealing with VIP queries relating to gaming and game regulations, account transactions and technical issues (operating live chats facilities and also via telephone and e-mails);• Consistently deliver a level of customer service that exceeds and even anticipates the customer's expectations to achieve customer satisfaction, loyalty and retention;• Managing and utilizing time effectives to ensure department meets requires service levels for improved customer satisfaction results;• Constantly thinking of creative ways to improve our relationships with our clients and grow client revenue;• Liaising with different departments to respond to customers’ needs;• Improving our processes to ensure a superb customer experience. • Constantly liaise with MGS, RTG and processors to solve any issues concerning the Casinos, back office or clients.

Customer support for the Italian market.

Student support, sales office support, business development, school sales, student visa arrangements and correspondence with the authorities and embassies, insurance support, airport transfers and head of the airport team, supervision of the school IT system (networking, updating school server, computer upgrades etc), school purchasing, supervision of school cleanliness & maintenance, fire marshal, coordination of the 24hrs emergency line.