Marco M. Email & Phone Number

United Arab Emirates

I handle export shipments for sugar and coffee across the GCC and beyond, managing all related documentation, including Proforma Invoices, Tax Invoices, and Packing Lists. I’m experienced with Dubai Municipality, the Ministry of Economy, and Dubai Chamber for obtaining Health Certificates and Certificates of Origin. I also coordinate with transporters and border clearing agents to ensure timely shipments and handle pre-clearance processes.For local sales, I create quotations and… Show more I handle export shipments for sugar and coffee across the GCC and beyond, managing all related documentation, including Proforma Invoices, Tax Invoices, and Packing Lists. I’m experienced with Dubai Municipality, the Ministry of Economy, and Dubai Chamber for obtaining Health Certificates and Certificates of Origin. I also coordinate with transporters and border clearing agents to ensure timely shipments and handle pre-clearance processes.For local sales, I create quotations and Proforma Invoices, especially for hotels and restaurants requiring customized sugar branding. My role involves efficient logistical coordination, document management, and customer service across the UAE. Show less

Handled Emails and Chat Support: Provided support to various companies across APAC that utilized TOKU CONNECT as their tool for Foodpanda.Stakeholder Communication: Communicated directly with Supervisors, Operations Managers, and Senior Operations heads.Access Management: Created access for newly hired agents, newly hired Supervisors, and newly promoted Supervisors accessing TOKU.Technical Assistance: Assisted customers with technical issues related to Toku Connect for… Show more Handled Emails and Chat Support: Provided support to various companies across APAC that utilized TOKU CONNECT as their tool for Foodpanda.Stakeholder Communication: Communicated directly with Supervisors, Operations Managers, and Senior Operations heads.Access Management: Created access for newly hired agents, newly hired Supervisors, and newly promoted Supervisors accessing TOKU.Technical Assistance: Assisted customers with technical issues related to Toku Connect for Agent Portal and Toku Connect for Supervisors.Tools Utilization: Utilized tools such as Mirro, Trello, Confluence, and Excel to efficiently manage tasks and support operations. Show less

Brigetowne

Handled an Inbound/Outbound CallsHandled Software Problems/Issues Isolating Issues from the software or hardware of the device.Provided service options for the customer.Handled Billing concerns from ITunes related calls.Supported newly endorsed advisors from IOS Supporting mainly EMEA/APAC.

Philippines

Handled an Inbound/Outbound CallsHandled Billing, Troubleshooting, Right size, Cancellation, Additional Line.Catering DIrect TV, Home phone, Uverse (Cable, Internet, Digital Home Phone), ATT Mobility

Philippines

Manages daily communications with the clients and resolves various issues/concerns.Interact with different departments such as Product Specialist. Logistics, Technical Support, and Accounting to ensure customer satisfaction.Weekly strategic planning to make sure we maintain and improve team players and also the team numbers.Taking over escalated calls and providing an awesome resolution that will make the customer stay longer.Partnership with other departments to make sure we… Show more Manages daily communications with the clients and resolves various issues/concerns.Interact with different departments such as Product Specialist. Logistics, Technical Support, and Accounting to ensure customer satisfaction.Weekly strategic planning to make sure we maintain and improve team players and also the team numbers.Taking over escalated calls and providing an awesome resolution that will make the customer stay longer.Partnership with other departments to make sure we provide the right resolution for the customer. Show less

Philippines

Provided troubleshooting and configuration assistance to existing portfolioResponsible for maintenance, optimation, and updating of software/ security systems.

Philippines

Answered Inbound calls and dialed outbound callsResponsible for walking the customer through billing concernsPerformed duties in retaining customers who wanted to cancel their accounts.Performed duties in the Sales department, Upselling products and services.

Philippines

Answered Inbound calls in support of customer needs.Reviewed and issued audits on account information and processes Performed queries in multiple database.