Direct all activities for successful transition of Cisco Partners and supported in adopting new tools, process and policy with globally implemented partners (DT, BT, Orange and IBM).Steered internal and external stakeholder engagement for adoption efforts at all levels, resolve business-impacting issues, whilst adapting process and workflow according to new requirements.Expertly support and train Cisco partner to instigate new tool, process or policy, and determine any… Show more Direct all activities for successful transition of Cisco Partners and supported in adopting new tools, process and policy with globally implemented partners (DT, BT, Orange and IBM).Steered internal and external stakeholder engagement for adoption efforts at all levels, resolve business-impacting issues, whilst adapting process and workflow according to new requirements.Expertly support and train Cisco partner to instigate new tool, process or policy, and determine any escalation request related to the introduction of the new solution into partner internal process.Enable Cisco sellers to utilise new solutions seamlessly when doing business with any of the supported partners.Collaborate with cross-functional teams in aligning around a common operating model, initiate pilot and lighthouse engagements, ensure clear communication and liaison between Cisco and Partner audiences, and keep track of changes and enhancement requests. Show less

Cultivated operational relationship between cisco and several UKI Gold partners, while delivering operational support to PAM and Cisco Partners in all matters related to the quote to cash process.Exhibited exceptional expertise to set expectations, updated stakeholders, managed bookings and orders throughout Cisco lifecycle from ordering to delivery, and provided, along with ensuring timely reporting on partner activity and overall business relationship and maintenance of… Show more Cultivated operational relationship between cisco and several UKI Gold partners, while delivering operational support to PAM and Cisco Partners in all matters related to the quote to cash process.Exhibited exceptional expertise to set expectations, updated stakeholders, managed bookings and orders throughout Cisco lifecycle from ordering to delivery, and provided, along with ensuring timely reporting on partner activity and overall business relationship and maintenance of database.Consolidated the partner certification outlook to plan for future investments and other certification requirements, addressed partner concerns and assured the consistency and reliability of business model with recent trends and customer requirements.Conducted business review, prepared and submitted reports on partner Operations performance and relationship with Cisco, and recognised as Business advisor on all operational issues. Show less

Led a 12 FTE team, assigned routine tasks to the staff, performed development and performance evaluation, and assured quality of team’s work and timely completion of daily SLAs.Proactively involved in recruiting and training of new employees, supervising and motivating team to increase their productivity, while handling escalations and prioritisation of any important issues.