Marcos Cucoro Email & Phone Number

Brazil

Refit is a company engaged in petroleum refining and is the only privately-owned refinery in Brazil dedicated to the production of Gasoline A. In the technology field, I am responsible for developing web improvements, which include:Analysis of improvement demandsWeb Development using the Angular Framework with minor involvement in the SQL database (Sybase) and internal API (C#)Version control through GitLabAgile tool interaction (Jira)Results:Web portal improvements delivered, resulting in increased efficiency and clarity in processes.Improvement projects delivered within stipulated deadlines.

Brazil

NEON is a fintech, being the first digital bank account in Brazil, with the purpose of reducing inequality. We believe that everyone deserves a bright future and aim to show a simpler and fairer financial path.Responsibilities:Development of chatbot using Python as the main languageExecution of CRUD operations in SQL database (SQL Server)Report extraction from NoSQL database (MongoDB)Web styling on a URL shortener with the Next.js FrameworkVersion control through BitbucketPipeline monitoring (CI/CD through GoCD)Results:Implemented the chatbot on the Slack platform for employee support with frequently asked IT questions, resulting in a decrease in support tickets for simple issues, such as VPN connection problems, and increased participation from various departments in using the chatbot for their inquiries.

Brazil

Atento is a company specialized in customer management, being the largest provider of integrated customer service solutions in Latin America. We work with the management of high-value contracts, providing services to Vivo.Responsibilities:Issuance and monitoring of contracts through the Siscom systemManagement of employee demandAnalysis and validation of signed contractsPilot in the implementation of the SalesForce system and the VSW toolResults:Managers' confidence in ensuring the issuance and validation of contracts.SalesForce implemented, streamlining the process for managers to validate contracts.

Brazil

PDG is always striving to make the purchase of each property the materialization of a dream.ResponsibilitiesInspection of already inhabited apartments to check for possible pathologies based on a request opened by the ownerScheduling and monitoring of repairs in apartment pathologies and common areasInputting of requests through the SAP toolInvolved in the pilot for key delivery inspections carried out by the Technical Assistance teamResults:Customer satisfaction with their apartments after repairs have been made.Successful implementation resulting in faster key delivery.

Brazil

Atento is a company specialized in customer management, being the largest provider of integrated customer service solutions in Latin America. We work with the management of high-value contracts, providing services to Vivo.Responsibilities:Pilot in the issuance and monitoring of contracts through the Siscom systemManagement of employee demandResults:Managers' confidence in ensuring the issuance of contracts, with sales team adherence at 96% within 6 months.

Brazil

M.Officer is a jeanswear brand by designer Carlos Miele, famous for being considered "the face of Brazil", always dressing people with elegance and comfort.Responsibilities:Sales collectionSales report for each sellerDelivery of monthly earnings to the shopping mall administration